Onsite Support Engineer - Fort Madison, Iowa

N Consulting Ltd • Fort Madison, IA

9h • Onsite

About The Position

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.

Requirements

• 1–5 years of experience in desktop support or IT helpdesk.
• Proficient in Windows and Mac operating systems.
• Familiarity with Microsoft Office 365, Active Directory, and ticketing systems (e.g., ServiceNow, Jira).
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Strong problem-solving and multitasking abilities.

Nice To Haves

• IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL.
• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk).
• Exposure to enterprise tools and system management software

Responsibilities

• Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
• Respond to tickets via helpdesk system and ensure timely resolution.
• Support user account management in Active Directory, Office 365, etc.
• Assist in onboarding/offboarding tasks, including device setup and configuration.
• Maintain inventory of IT assets and perform regular audits.
• Escalate unresolved issues to higher-level technical support or vendors as required.
• Document technical issues and solutions for future reference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed