Onsite Supervisor Bilingual - North Haven, CT

Indeed Flex US•North Haven, CT

22h•$50,000 - $65,000•Onsite

About The Position

Main Purpose Works primarily on-site at a customer’s facility, overseeing daily operations and ensuring seamless service delivery, with the support of an Onsite Manager. This role may support a hub-managed account where recruiting occurs at the hub or client site. This role reports directly to the Onsite Manager and could be assigned to a shift or a specific portion of the business. Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs. The scope of the position may vary depending on the customer size and scope of the account. This position is located in North Haven, CT. Working Hours: Tentatively 7AM - 330PM Monday through Friday, with an occasional weekend possible. The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include evenings and weekends to meet business needs.

Requirements

Two years of experience supervising 150 employees or more in a metric-driven environment
Bilingual proficiency in Spanish and English is required
Three years of previous work within a staffing company or in customer service
Customer-service orientation
Ability to effectively prioritize in a multi-task environment and work under pressure
Ability to motivate, coach, and constructively critique front-line administrative level employees and supervisory employees, as well as effectively interact with other managers and Company leadership
High level of technical acumen and proficiency to learn and utilize new software and technologies quickly

Responsibilities

Build and maintain good relationships at all levels of the customer’s organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.
Facilitate new hire recruitment, orientations and pre-training with Flexers for proper transition to assignment.
Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
Play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers.
Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms.
Enter and maintain accurate and timely account and Flexer information in the operating system.
Support Indeed Flex Safety requirements and participate in the customer’s safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.
Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
Communicate regularly on account status to the Indeed Flex leadership team.
Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement.
Perform miscellaneous duties as assigned.