OnSite Specialist - Chicago, IL

Stryker•Chicago, IL

4d•$26•Onsite

About The Position

Position summary: · Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Scope of Work Summary (Operating Room Support): The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations. Scope of Work Summary (Expanded Services Specialist): Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.

Requirements

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal
Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent analytical skills.
Excellent interpersonal skills.
Excellent equipment problem-solving skills.
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Must be able to explain and generate detailed guidelines and procedures.
Experience in OR technical support or surgical services.
Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
Excellent communication and troubleshooting skills.

Nice To Haves

Prior OR or SPD leadership experience preferred.
Strong interpersonal and project coordination skills.

Responsibilities

Provides clinical surgical support by managing all relevant equipment.
Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
Maintains knowledge base of equipment and disposable products through Stryker education training programs.
Provide physicians and OR personnel with information on new and current products.
Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
Accurately records and reports all surgical procedure information.
Adheres to all Stryker and medical facility policies, standards and procedures.
Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
Confirm equipment functionality and image routing prior to each procedure.
Adjust camera, monitor, and device settings intraoperatively.
Provide immediate troubleshooting of endoscopy and integration systems.
Manage post-procedure breakdown and staging of all Stryker equipment.
Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
Serve as point of contact for all OnSite service issues, escalations, and process improvements.
Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
Lead in-servicing, data integration setup, and clinical collaboration.
Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.