Onsite Service Specialist II - Duncan, SC
About The Position
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. The Onsite Solutions Specialist II is a critical MSC role. The associate is located in a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.
Requirements
- A High School Diploma or the equivalent.
- 2-3 years inbound/ outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
- Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
- Excellent problem-solving skills are required.
- Excellent customer service and sales skills are required.
- Excellent oral and written communications skills are also required.
- Working Industrial knowledge preferred.
- A valid driver’s license and the ability to travel up to 10% of the time may be required.
- Ability to lift items of up to 50 pounds required as needed.
Nice To Haves
- Industry experience preferred.
- Relevant Military experience a plus.
- Metalworking knowledge and experience is a plus but not always required
Responsibilities
- Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection and logging of all available Cost Savings Statistics.
- Manages the MSC ControlPoint Solutions –which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
- Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.
- Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
- Collaborates with the account team to maximize customer satisfaction and future projects
- Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
- Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
- Communicates customer concerns to management to ensure effective and lasting problem resolution.
- Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
- Responsible for Crib Management Activities which could include utilization of crib management software to assist with the management of customer inventory.
- Responsible for performing In-Plant Solutions activities at multiple customer facilities.
- Performs Procurement Services for the customer which could include more complex sourcing activities.
- Understands and utilizes customer’s procurement software to aid the customer in order management.
- Mentors other In-Plant Specialists to include answering product and system questions along with solutions training.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
- Participation in special projects and performs additional duties as required.
Benefits
- Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future.
- We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness.
- You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
