Onsite Resident Services Administrator

RealManage•Rancho Santa Fe, CA

9d•$80,000 - $90,000•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Position Summary: The Onsite Resident Services Administrator greets and provides excellent customer service to all residents and their guests that visit the clubhouse, provide operational support to the management team, and execute all lifestyle event functions for the community.

Requirements

Associate's or bachelor’s degree in design, communication, event management, or the arts, or equivalent experience.
Flexible scheduling, including nights and weekends to allow for attendance at community events, including, but not limited to, set up time, event execution, tear down, and clean up.
Reliable transportation and an active driver’s license.
Background screening and pre-employment drug screening required.
Excellent phone etiquette and customer service skills.
Ability to utilize technology is mandatory.
Cost and budget tracking experience to ensure event costs do not exceed the allocated association funds.
Diligent and detailed tracking of receipts for recording and reimbursement to association-provided funds.
Strong attention to detail and organization skills.
Ability to solve problems quickly with the ability to remain calm and professional, regardless of the situation.
Ability to maintain confidential information and discourage unprofessional behavior at events.
Strong written and verbal communication skills.
Strong time management skills and ability to multitask multiple facets of the role.
Ability to work independently, with committee member involvement, and with the management team.
Creativity, curiosity, and an enthusiastic perspective on building relationships.

Responsibilities

Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members, as needed.
Field all resident phone calls and provide information to answer resident questions, or direct to the appropriate department.
Manage all incoming email messages in CiraNet and provide responses or assignments to the appropriate department within 24 hours of receipt.
Welcome new residents and review the welcome packet with them, including community rules, access control, policies & procedures, environmental control, and property improvement procedures, board meeting schedule, and community events.
Coordinate clubhouse and common area resident rentals, ensuring satisfaction for the resident’s rental, calendar coordination to ensure no conflicts, and adequate time for post-event inspection for damage, cleaning, etc.
Manage association events and common area reservation rental calendars to ensure scheduling conflicts between rental events, board meetings, post-event inspections, cleaning, and maintenance.
Plan, coordinate, promote, and implement community-wide, large-scale quarterly events.
Act as the association's social committee liaison and solicit input and involvement from residents by attending committee meetings.
Secure all entertainment, food, decorations, and items necessary to execute the event.
Document event costs, details, layout, and planning details on association-owned tracking software to ensure trackability for the event execution over time.
Photograph community events and resident participation at each event.
Track event attendance and feedback over time to gauge resident engagement and assess lifestyle program success.
Manage all association communication channels, including, but not limited to, e-newsletter platform, paper newsletter publications, local news outlets, and Ranch Santa Fe Lifestyle magazine publications, and the association’s public-facing website.
Complete clerical/administrative tasks as directed by the General Manager.