Onsite Representative Lead

Incora • Greenville, SC

3d • Onsite

About The Position

The Onsite Representative Lead is responsible for overseeing Incora’s on-site presence at assigned customer locations. This role serves as the primary liaison between Incora and the customer, ensuring accurate inventory management, uninterrupted material flow, and high-impact customer support. You will lead and mentor a team while coordinating directly with Customer Administrators and on-site functional managers to maintain and replenish customer supply bins, resolve issues, and expedite critical needs in support of production requirements. You will also monitor all processes, procedures, and activities to ensure accuracy, efficiency, and continuous improvement.

Requirements

• Strong leadership and mentoring capability
• Self-starter with a high level of initiative and motivation
• Excellent organizational, time-management, and multitasking abilities
• Strong attention to detail and ability to conduct in-depth research when required
• Proven customer service skills with tactful, ethical, and professional communication
• Ability to be cross-trained in multiple critical departmental functions
• Proficiency in Microsoft Office, including: Outlook
• Intermediate to advanced Word and Excel (spreadsheets, formulas, file imports/exports)
• Comfortable working with integrated data systems
• Ability to adapt to changing schedules based on customer needs
• Reliable transportation and company-approved driving record
• High school diploma required
• Minimum 1 year of relevant JIT, VMI, or 3PO experience within the aerospace industry
• Proven experience working directly with customers and suppliers
• Demonstrated success as a trusted company representative and liaison
• Due to ITAR regulations, access to certain products and technical data is restricted to U.S. Persons, defined as U.S. citizens, lawful permanent residents, refugees, or individuals granted asylum. Proof of eligibility is required upon conditional offer.

Nice To Haves

• some college or college degree preferred

Responsibilities

• Lead, mentor, and support an on-site team; foster accountability and high performance
• Serve as Incora’s on-site representative, building trusted customer relationships
• Maintain and replenish customer supply bins to support uninterrupted production
• Monitor stock levels and proactively identify risks, shortages, or process gaps
• Coordinate and communicate critical stock-outs and urgent customer needs
• Support contract activities, including New “Add” and “Off” contract requirements
• Identify opportunities for quality improvements, process efficiencies, and value-added services
• Ensure clear, accurate documentation and system data entry
• Collaborate with internal stakeholders including Regional Customer Program Managers, Contracts, Sales, and Finance
• Remain flexible to changing schedules and customer demands
• Travel/drive between customer sites as required

Benefits

• Competitive salary and comprehensive benefits package
• Eligibility for company incentive programs
• 8 paid holidays plus 2 floating holidays
• 2 weeks paid parental leave
• Up to 80 hours of vacation annually (increasing with tenure) plus separate sick time
• 401(k) with company match
• Employer-paid Group Life Insurance (1x salary), Short-Term and Long-Term Disability
• Employee discount portal
• Career development and growth within a fast-growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees