Onsite Onboarding & Implementation Specialist

Redlist•Pleasant Grove, UT

17h•Onsite

About The Position

Redlist is looking for a hardworking, reliable, persistent, proactive, and innovative individual to join our team as an Onsite Onboarding & Implementation Specialist . This role is responsible for traveling to customer facilities across the country and ensuring successful implementation, configuration, and adoption of the Redlist platform. You will work directly with maintenance teams, reliability engineers, operators, and leadership to help them fully integrate Redlist into their workflows. Extreme Ownership is expected & required. Redlist Values We are Spartan If you see something that needs done, remember that nothing is below your station. We grit together as warriors united in the cause. Man for man, heart for heart, the odds are in our favor. We are Faithful We expect you to have a growth mindset and the belief that you - and all of us - can do more and be better. We make Impact We innovate to win and keep our customers by delivering the most value they can experience and obtain in the marketplace. We are Doers You'll earn the trust of your team by acting appropriately and reliably in your role. Rain or shine, early or late, we show up and deliver for everyone depending on us. Responsibilities Onsite Implementation & Onboarding Travel to customer sites nationwide to lead Redlist onboarding and implementation Configure customer environments inside the Redlist application Help customers populate assets, preventative maintenance routes, inspections, forms, and workflows Translate customer maintenance processes into structured systems inside Redlist Provide in-person training to maintenance, operations, reliability, and leadership teams Ensure successful go-live and adoption of the platform Document implementation progress inside project management systems Maintain clear communication with internal Customer Success and Technical teams Customer Enablement Understand customer workflows and operational pain points Guide customers in aligning their maintenance strategy with Redlist best practices Instill confidence with plant managers, maintenance supervisors, and technicians Ensure customers are capable and self-sufficient post-implementation Support follow-up sessions (virtual or onsite as needed) Safety & Professionalism Travel safely and represent Redlist professionally at all times Follow and develop job safety protocols at industrial sites Work in heavy industrial environments (heights, loud areas, dirty conditions, climbing ladders with proper PPE) Comply with MSHA/OSHA and customer safety requirements Internal Collaboration Work closely with Sales (post-sale handoff only), Customer Success, and Product teams Provide feedback to Product regarding feature improvements based on real-world implementation experience Continuously refine implementation processes and best practices Accurately document implementation milestones in CRM and project management tools General Expectations Expect to travel regularly, including multi-day trips (10+ nights per month possible) Take full ownership of successful customer implementations Proactively solve problems in the field without waiting to be told what to do Continuously improve your technical, communication, and implementation skills Participate in ongoing training and professional development (Redlist may sponsor industry certifications such as ICML) This is a role for someone who thrives in dynamic environments and can adapt quickly inside industrial facilities. How Success Is Measured On-time, high-quality implementation completion Customer adoption and platform utilization Customer confidence and satisfaction post-go-live Accuracy and completeness of system configuration Clear documentation of implementation activities Ability to operate independently in the field

Requirements

Ability to travel frequently and maintain high energy across long days
Comfortable working in demanding industrial environments

Nice To Haves

2+ years of heavy industrial maintenance, reliability, engineering, or technician experience
Engineering degree preferred (Mechanical, Industrial, Mining, or similar)
Strong communication and training skills
Ability to quickly learn and demonstrate software applications
Experience working inside manufacturing plants, mines, refineries, paper mills, or processing facilities
MSHA, OSHA, or industry equivalent certifications preferred
High level of personal accountability and professionalism

Responsibilities

Onsite Implementation & Onboarding
Travel to customer sites nationwide to lead Redlist onboarding and implementation
Configure customer environments inside the Redlist application
Help customers populate assets, preventative maintenance routes, inspections, forms, and workflows
Translate customer maintenance processes into structured systems inside Redlist
Provide in-person training to maintenance, operations, reliability, and leadership teams
Ensure successful go-live and adoption of the platform
Document implementation progress inside project management systems
Maintain clear communication with internal Customer Success and Technical teams
Customer Enablement
Understand customer workflows and operational pain points
Guide customers in aligning their maintenance strategy with Redlist best practices
Instill confidence with plant managers, maintenance supervisors, and technicians
Ensure customers are capable and self-sufficient post-implementation
Support follow-up sessions (virtual or onsite as needed)
Safety & Professionalism
Travel safely and represent Redlist professionally at all times
Follow and develop job safety protocols at industrial sites
Work in heavy industrial environments (heights, loud areas, dirty conditions, climbing ladders with proper PPE)
Comply with MSHA/OSHA and customer safety requirements
Internal Collaboration
Work closely with Sales (post-sale handoff only), Customer Success, and Product teams
Provide feedback to Product regarding feature improvements based on real-world implementation experience
Continuously refine implementation processes and best practices
Accurately document implementation milestones in CRM and project management tools
General Expectations
Expect to travel regularly, including multi-day trips (10+ nights per month possible)
Take full ownership of successful customer implementations
Proactively solve problems in the field without waiting to be told what to do
Continuously improve your technical, communication, and implementation skills
Participate in ongoing training and professional development (Redlist may sponsor industry certifications such as ICML)