Onsite Mental Health Concierge- Evernorth - Orlando, Florida

Cigna•Orlando, FL

36d•Onsite

About The Position

Disney Mental Health Concierge Organizational Engagement and Strategy Consult with managers regarding important workplace issues: including, but not limited to, grief and loss in the workplace, job appropriate behaviors, employee/cast member terminal illness impacts and leadership support. Facilitate critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services. Work closely with EAP providers. Educate EAP providers regarding EAP protocols and expectations, and monitors compliance to standards. Co-create and execute on engagement campaigns/promotion in collaboration with broader Evernorth/Cigna. Cast Member Engagement & Navigation Primary point of contact and deployment for critical incident occurrences. Collaborate with Matrix Partners to obtain necessary information to provide the most appropriate resources. Provide onsite, virtual, and in-person navigation to emotional well-being resources, including EAP referrals, appointment setting assistance, provider searches, work/life programs, health coaching, case management, behavioral case management, etc. Provide psychological first aid, assessment, and intervention for crisis situations as needed. Ensure the appropriate next steps are put in place for referrals into medical, pharmacy or behavioral coaching programs, in addition to any alignment with a behavioral provider Provide follow-up to all Cast Member connections that take place. Identify and address SDOH needs such as food, housing medication, and transportation. Assist in connecting Cast Members with identified community resources to meet their needs. Work closely with Cast Members and Employees to ensure they have the support system they need to recover from their specific need, illness, or injury. May facilitate and lead manager and employee mental health trainings. Provide on-call and on-site services as needed. Expected to be available via email, text, or phone. General Expectations Culturally trained on Disney Organizational, Cast Member and Employee roles and responsibilities, benefits, programs, and inventory of resources. Will work on-site in Walt Disney World Park and be deployed to various locations as needed. Will be available to all team members, for consultation. Perform additional tasks/projects as needed, requested or assigned. Attend all required trainings. Comply with all Evernorth Behavioral Health policies and Standard Operating Procedures. Take initiative for continued professional development. Work closely with the Disney Account Team, Health Coaches, Case Managers, Onsite EAP providers, EACs, Behavioral UM and CM teams to align on cases and hand off appropriately as needed. Will work directly with Disney Human Resources and Employee Relations teams as needed. Consult with Cigna/Evernorth clinical supervisor when needed. Open to suggesting and implementing improvements and enhancements to Mental Health Concierge role and responsibilities.

Requirements

Current unrestricted independent licensure in a behavioral health field or a medical field with experience in a psychiatric setting (LCSW, LMFT, LPC, LPCC, Licensed Psychologist or RN)
Master's Degree in Behavioral Health field
Knowledge and experience in accessing community resources to help cast members with basic needs.
Certified in Mental Health First Aid
CEAP (certified employee assistance professional) required to obtain within 2 years of employment.
3 - 5 years post-license mental health experience preferred
3 - 5 years experience responding effectively to diverse situations while working across all organizational levels.
Excellent communication and interpersonal skills with a focus on customer service
Effective conflict management and negotiation skills
Ability to adapt to change and problem solve
Strong time management and organization skills with an ability to set priorities in a fast-paced environment
Ability to utilize and navigate multiple technology systems
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Bilingual in Spanish or Haitian Creole preferred
Knowledge of managed care preferred

Responsibilities

Consult with managers regarding important workplace issues: including, but not limited to, grief and loss in the workplace, job appropriate behaviors, employee/cast member terminal illness impacts and leadership support.
Facilitate critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services.
Work closely with EAP providers. Educate EAP providers regarding EAP protocols and expectations, and monitors compliance to standards.
Co-create and execute on engagement campaigns/promotion in collaboration with broader Evernorth/Cigna.
Primary point of contact and deployment for critical incident occurrences.
Collaborate with Matrix Partners to obtain necessary information to provide the most appropriate resources.
Provide onsite, virtual, and in-person navigation to emotional well-being resources, including EAP referrals, appointment setting assistance, provider searches, work/life programs, health coaching, case management, behavioral case management, etc.
Provide psychological first aid, assessment, and intervention for crisis situations as needed.
Ensure the appropriate next steps are put in place for referrals into medical, pharmacy or behavioral coaching programs, in addition to any alignment with a behavioral provider
Provide follow-up to all Cast Member connections that take place.
Identify and address SDOH needs such as food, housing medication, and transportation.
Assist in connecting Cast Members with identified community resources to meet their needs.
Work closely with Cast Members and Employees to ensure they have the support system they need to recover from their specific need, illness, or injury.
May facilitate and lead manager and employee mental health trainings.
Provide on-call and on-site services as needed. Expected to be available via email, text, or phone.
Culturally trained on Disney Organizational, Cast Member and Employee roles and responsibilities, benefits, programs, and inventory of resources.
Will work on-site in Walt Disney World Park and be deployed to various locations as needed.
Will be available to all team members, for consultation.
Perform additional tasks/projects as needed, requested or assigned.
Attend all required trainings.
Comply with all Evernorth Behavioral Health policies and Standard Operating Procedures.
Take initiative for continued professional development.
Work closely with the Disney Account Team, Health Coaches, Case Managers, Onsite EAP providers, EACs, Behavioral UM and CM teams to align on cases and hand off appropriately as needed.
Will work directly with Disney Human Resources and Employee Relations teams as needed.
Consult with Cigna/Evernorth clinical supervisor when needed.
Open to suggesting and implementing improvements and enhancements to Mental Health Concierge role and responsibilities.