Onsite Mental Health Concierge- Evernorth - Orlando, Florida

Cigna Group•Orlando, FL

4d•Onsite

About The Position

Disney Mental Health Concierge Organizational Engagement and Strategy Consult with managers regarding important workplace issues: including, but not limited to, grief and loss in the workplace, job appropriate behaviors, employee/cast member terminal illness impacts and leadership support. Facilitate critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services. Work closely with EAP providers. Educate EAP providers regarding EAP protocols and expectations, and monitors compliance to standards. C o -cre a te a n d e x ecute o n e ng a g e m ent c a m p ai gn s / p r o m o ti o n in c o lla b o rat i o n wi t h broa d er E v er n o rt h / Cigna. Cast Member Engagement & Navigation Primary point of contact and deployment for critical incident occurrences. C o lla b o r a te with M atrix P a rtners t o o b tain n e ce s sa r y i n f o r m a ti o n t o pr o v i d e t h e mo s t a pp r o p ri a te r e s o u rces. P r o v i d e o n si t e, v irt u al, a n d in- p ers o n n a v i g at i o n t o e m o ti o nal w e l l - b ei n g r e s o u rces, i n cl ud i ng EAP r ef e rr a ls, ap p o i n t m ent s e t t i ng a ssistan c e, p r ov i d er s e arc h e s, w o r k / life pro g r a m s, h ealth c o ac h i ng , ca s e m a n a g e m ent, beh a v i o ral case m a n a g e m ent, e tc. Provide psychological first aid, assessment, and intervention for crisis situations as needed. Ens u re the ap p r o p ri a t e n e xt s t eps are p u t in pl a c e f o r r e ferrals into m ed i cal, p h a r m a cy o r b ehavi o ral c o ac h i ng p r o g r a m s, in a dd it i o n t o a n y ali g n m ent w ith a beh a v i o ral p r o v i d er P r o v i d e f o l l o w - u p t o all C a st M e m b er c o nn e c ti o n s t h at ta k e p la c e. I d entify a n d ad d re s s S D OH n e e d s s u ch as f o o d , h o u si n g m ed i c a ti o n , and t ra n sp o r tati o n . Assist in connecting Ca s t Me m b ers with identified c om m un ity r e s o u rces to m e e t their n e e d s. W o r k c l o se l y w i th Cast M e m b e rs a n d E m p l o y e e s t o en su r e th e y ha v e t h e su p p o r t s y s t e m t h ey n e e d t o r e c o v er fr o m their specif i c n e ed, il ln ess, o r inj u ry. May f a cil i tate and lead m a n a g er a n d e m p l o y ee m ental h ealth trai n i ng s. P r o v i d e o n-call and on-site services as needed. Expected t o be a v ai l a b le v ia e m ai l , t e x t , or p h o n e. General Expectations Culturally trai n ed o n D is n e y O r g a n iz at i o n al, C a st M e mb er a n d E m p l o y ee r o l es a n d respo n si b iliti e s, benef i ts, p r o g ra m s, and in v ent o r y o f r es o u r c es. Will work on-site in Walt Disney World Park and be deployed to various locations as needed. Will be a v ai l a b le t o all t e a m m e mb ers, f o r c o n su l tat i o n . P er f o r m ad d it i o n al ta s ks /p r o je c ts as n e e d ed, r e qu e s t e d o r assi gn ed. Atten d all r eq u ired t ra in i n g s. C o m p ly with all E v er n o rt h B e h a v i o ral Hea l th pol i ci e s and Stan d ard O p er a ti n g P r o ced u r e s. Tak e in i tiati v e f o r c o n ti n u ed p r o f e ssi o n al de v el o p m e n t. W o r k c l o sely with t h e D i sney Ac c o u n t T e a m , H ealth C o ac h e s, C ase M a n a g ers, Ons i te EAP p r ov i d er s, EACs, B ehav i o ral UM and C M t e a m s t o ali g n o n ca s es a n d ha n d o ff a pp r o p ri a te l y as ne e d ed. Will work directly with Disney Human Resources and Employee Relations teams as needed. C o n su l t with Cigna/Evernorth cli n i cal s u p er v is o r w h en n e e d ed. Open t o su gg es t i n g and i mp le m enti n g i m p r o v e m ents a n d e nh a n ceme n ts to M ental Health C o n cierge r o l e a n d r esp o n s i b ilities.

Requirements

C u rr en t un r e st ri c ted i nd e penden t lic en s u r e i n a beha vi o r a l h eal th f i e l d o r a m ed ic a l f i e l d w i th e x p e ri en c e i n a p s y c h i a t ri c s e tt i ng ( L C SW , L M F T , L P C , LP C C , L i c en s e d P sy c ho l o g i st o r R N )
Master's Degree in Behavioral Health field
Kn o w l ed g e a n d e xperie n ce in acce s si n g c om m un ity r e s o u rces t o help c ast members w ith b asic needs.
C e r t i f i e d i n M en t a l He a l th Fi r st A i d
CEAP (certified employee assistance professional) required to obtain within 2 years of employment.
3+ y ears p o s t -li c ense m e n tal health e x p erien c e p re f erred
3+ years experience responding effectively to diverse situations while working across all organizational levels.
Ex c elle n t c o mm un ic a ti o n a n d inter p er s o n al skills with a f o cus o n cust om er s e r v i ce
Effec t i v e c o n fl i c t m a n a g e ment and ne g o tiat i o n s k ills
A bility t o ada p t t o c h a ng e and pro b l e m s o l v e
Str o n g t i m e m a n a g e ment a n d o r g a n i z ati o n s skills with an ab i lity t o s et pr i o rit i es i n a fast - p a ced en v iro n m e n t
A bility t o util iz e a n d navig a te m u lti p le t e ch n o l o g y s y s t e m s
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Bi l i ngu al in S p a n ish o r H a it i an Cre o l e preferred
Kn o w l ed g e o f m a n a g ed ca r e p referred

Responsibilities

Consult with managers regarding important workplace issues: including, but not limited to, grief and loss in the workplace, job appropriate behaviors, employee/cast member terminal illness impacts and leadership support.
Facilitate critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services.
Work closely with EAP providers.
Educate EAP providers regarding EAP protocols and expectations, and monitors compliance to standards.
C o -cre a te a n d e x ecute o n e ng a g e m ent c a m p ai gn s / p r o m o ti o n in c o lla b o rat i o n wi t h broa d er E v er n o rt h / Cigna.
Primary point of contact and deployment for critical incident occurrences.
C o lla b o r a te with M atrix P a rtners t o o b tain n e ce s sa r y i n f o r m a ti o n t o pr o v i d e t h e mo s t a pp r o p ri a te r e s o u rces.
P r o v i d e o n si t e, v irt u al, a n d in- p ers o n n a v i g at i o n t o e m o ti o nal w e l l - b ei n g r e s o u rces, i n cl ud i ng EAP r ef e rr a ls, ap p o i n t m ent s e t t i ng a ssistan c e, p r ov i d er s e arc h e s, w o r k / life pro g r a m s, h ealth c o ac h i ng , ca s e m a n a g e m ent, beh a v i o ral case m a n a g e m ent, e tc.
Provide psychological first aid, assessment, and intervention for crisis situations as needed.
Ens u re the ap p r o p ri a t e n e xt s t eps are p u t in pl a c e f o r r e ferrals into m ed i cal, p h a r m a cy o r b ehavi o ral c o ac h i ng p r o g r a m s, in a dd it i o n t o a n y ali g n m ent w ith a beh a v i o ral p r o v i d er
P r o v i d e f o l l o w - u p t o all C a st M e m b er c o nn e c ti o n s t h at ta k e p la c e.
I d entify a n d ad d re s s S D OH n e e d s s u ch as f o o d , h o u si n g m ed i c a ti o n , and t ra n sp o r tati o n .
Assist in connecting Ca s t Me m b ers with identified c om m un ity r e s o u rces to m e e t their n e e d s.
W o r k c l o se l y w i th Cast M e m b e rs a n d E m p l o y e e s t o en su r e th e y ha v e t h e su p p o r t s y s t e m t h ey n e e d t o r e c o v er fr o m their specif i c n e ed, il ln ess, o r inj u ry.
May f a cil i tate and lead m a n a g er a n d e m p l o y ee m ental h ealth trai n i ng s.
P r o v i d e o n-call and on-site services as needed.
Expected t o be a v ai l a b le v ia e m ai l , t e x t , or p h o n e.
Culturally trai n ed o n D is n e y O r g a n iz at i o n al, C a st M e mb er a n d E m p l o y ee r o l es a n d respo n si b iliti e s, benef i ts, p r o g ra m s, and in v ent o r y o f r es o u r c es.
Will work on-site in Walt Disney World Park and be deployed to various locations as needed.
Will be a v ai l a b le t o all t e a m m e mb ers, f o r c o n su l tat i o n .
P er f o r m ad d it i o n al ta s ks /p r o je c ts as n e e d ed, r e qu e s t e d o r assi gn ed.
Atten d all r eq u ired t ra in i n g s.
C o m p ly with all E v er n o rt h B e h a v i o ral Hea l th pol i ci e s and Stan d ard O p er a ti n g P r o ced u r e s.
Tak e in i tiati v e f o r c o n ti n u ed p r o f e ssi o n al de v el o p m e n t.
W o r k c l o sely with t h e D i sney Ac c o u n t T e a m , H ealth C o ac h e s, C ase M a n a g ers, Ons i te EAP p r ov i d er s, EACs, B ehav i o ral UM and C M t e a m s t o ali g n o n ca s es a n d ha n d o ff a pp r o p ri a te l y as ne e d ed.
Will work directly with Disney Human Resources and Employee Relations teams as needed.
C o n su l t with Cigna/Evernorth cli n i cal s u p er v is o r w h en n e e d ed.
Open t o su gg es t i n g and i mp le m enti n g i m p r o v e m ents a n d e nh a n ceme n ts to M ental Health C o n cierge r o l e a n d r esp o n s i b ilities.