Onsite Lead Consultant

FedEx Office•Chicago, IL

3d•$19 - $23•Onsite

About The Position

The Onsite Lead Consultant is knowledgeable in all areas of the onsite’ s business and required to perform all functions of the Onsite Consultant in a variety of environments including production, mailroom, shipping and/or retail services based on the customer business need. The Onsite Lead Consultant may be customer facing and therefore must consistently deliver a positive customer experience, provide pricing information and recommend appropriate FedEx Office products and services. The Onsite Lead Consultant may be production focused which will include producing complex orders and operating equipment that requires advanced operational knowledge and expertise. The Onsite Lead Consultant is responsible for providing the team clear direction and training and will assist the FedEx Office leadership team, in managing, monitoring, and facilitating processes in all work streams.

Requirements

High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Nice To Haves

Production or retail environment experience preferred

Responsibilities

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Follow instructions of supervisors and assist other team members in performing onsite functions
Meet the onsite guidelines and policies (safety training, background check and any other requirements)
Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency
Maintain high levels of customer service and use sound judgment to resolve customer service issues
Provide customer service, supporting consultants with solutions, including problem solving, to satisfy those needs with a minimum amount of supervision and escalate customer issues to supervisor for visibility and support
Perform multiple tasks at the same time
Assist in the training of onsite team members
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Perform administrative duties, including ordering supplies and inventory controls
Collaborate with office and print locations as needed to produce customer work, deliver on customer needs
May provide leadership to team members on an assigned shift
If applicable to the onsite location, ensure cross shift communication is in place and followed
Takes lead responsibility for production and scheduling including finishing services and large job management
Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries
Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment
Monitors production flow to ensure all production orders are done right and on time
Responsible for ensuring quality during and after production process
Perform all phases of equipment set-up, operation and routine maintenance
Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results
Takes lead responsibility for critical onsite shipping and mailroom activity such as route management, carrier coordination, unknown recipient research and custom onsite requests
Primary responsibility for coordination of all mail and shipping related services and activities
Pick-up and deliver customer packages and mail throughout the onsite
Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels
Operate and maintain an automatic mail processing machine (mail meter) for outbound mail
Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
Sort and prepare packages and mail for pickup or delivery to the designated mail stops
Utilize a tracking system to properly log the receipt and release of packages
Utilize pallet jacks and other large package handling equipment
Employ investigative research for packages and mail with unknown recipients
Takes lead responsibility for complex consultation, large project/program bids and negotiating turn times
Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Takes complex customer orders using order systems and provides accurate pricing information
Manage bid follow up and consult on complex orders
Utilize knowledge of on-site pricing and contractual obligations
If applicable to the onsite location, operates the Point of Sale terminal, handles financial transactions and makes change
All other duties as needed or required