Onsite HOA Assistant Community Association Manager (530 East Central)

RealManage•Orlando, FL

2d•$60,000 - $65,000•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Requirements

Minimum of two (2) year in Homeowner Association (HOA) Management (portfolio or onsite management team) experience required
Active LCAM for the state of FL is required.
Strong interpersonal, supervisory and customer service skills are required.
Able to set priorities, plan, organize, and delegate effectively.
Strong written and verbal communication skills.
Must have command of the English language both written and verbal.
Ability to work effectively under time constraints and deadlines.
Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.

Nice To Haves

Associate’s degree in business or a field related is preferred.

Responsibilities

Supervise concierge team and ensure coverage for call outs, additional coverage or open roles.
Receives and responds to incoming calls from homeowners, board members and vendors that the concierge team escalates to the ACAM, and follow through on various requests, while maintaining records of those interactions in CiraNet.
Prepares and assists General Manager with monthly board meeting notice distribution, agenda creation and board package material preparation.
Attend board meetings and annual membership meetings to assist the general manager in meeting facilitation, Zoom call set up, managing the meeting chat, note follow up tasks and projects from the meeting discussion and record meeting minutes.
Produce and track letters based on the site inspections for homeowner violations of association rules.
Maintain violation log, both active and resolved.
Track expiration dates on all vendor contracts and solicit bids for renewal, renew the agreements with current vendors if requested and/or assist the bid packet preparation.
Ensure that all agreements are fully executed and documented in CiraNet.
Review and code accounts payable queue daily.
Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the annual members meeting.
Maintain and update the corporate records in accordance with association operation, governing document requirements and company expectations for CiraNet document updates.
Manage the volunteer process and maintain a data file of volunteers for each committee and manage committee requests.
Assist the general manager with researching resident requests, document request for DVPR records requests, securing locations and dates for meetings.
Proofread all community correspondence and distribute resident communications.
Other work-related tasks as needed.