Onsite Healthcare Service Representative

SONIFI Solutions, Inc.•Boston, MA

2d•$27 - $34•Onsite

About The Position

We are looking for a Onsite Healthcare Service Representative in Boston, MA, who has a strong desire to resolve technical issues, learns quickly, and can work independently while supporting our healthcare customer. Are you ready to be the face of an innovative technical organization inside a clinical environment? CUSTOMER EXPERIENCE & COMMUNICATION As the onsite representative for SONIFI, we are looking for someone who is passionate about providing an exceptional customer experience. You’ll work closely with clinical, technical, and operational staff at a major healthcare facility, so professionalism, empathy, and clear communication are essential. You must be comfortable supporting a wide range of stakeholders, including nursing, IT, operations, marketing, patients, and caregivers. ABOUT SONIFI SONIFI’s team is changing people’s experiences through integrated technology and service solutions across hospitality and healthcare. We work with global brands like DIRECTV, LG, Samsung, and leverage technologies from Google and Amazon. Our core solutions include interactive television, streaming, Internet access, patient engagement, and nationwide technical support. Together, we can build your future. SONIFI offers competitive pay based on location, experience, education, and training. This role is eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on‑demand pay, and more. Pay Range: $27 – $34 per hour. This range reflects what SONIFI reasonably expects to pay for this role. The final rate offered to the selected candidate will depend on factors such as experience, education, specialty, and training. This pay range is not a guaranteed wage. SONIFI and SONIFI Health value diversity and are proud to be Equal Opportunity Employers. If you require assistance completing the online application due to a disability, contact Human Resources at 605‑988‑1000. For more information about Equal Employment Opportunity, visit https://www.eeoc.gov/. SONIFI Solutions participates in E‑Verify. Learn more about E‑Verify participation and employee rights.

Requirements

An Associate Degree in computer science, networking, or a related field, and 4+ years of experience working with IP networks
OR, in lieu of a degree, more than 4 years of field service experience in an IP networking or related technical capacity
Strong communication skills and the ability to work directly in a healthcare environment
Ability to adapt to shifting priorities and customer needs

Nice To Haves

IP networking
System integrations
Wireless technologies
EMR/EHR/HIS/CIS interoperability
Software support and cyber security standards
Microsoft applications (Outlook, Excel, Word, Teams)
Case management systems such as Salesforce

Responsibilities

Install and maintain headend equipment and software
Install and maintain in-room equipment and software
Install and maintain distribution systems
Perform hardware and software updates
Conduct preventative maintenance
Manage spare equipment inventory and warranty programs
Log defects and issues in a formal case management system
Diagnose and resolve issues, escalating when needed
Serve as incident owner or manager for escalated issues
Complete administrative tasks such as inventory tracking, service records, timecards, case notes, and work orders
Complete required client and SONIFI trainings
Train client staff as needed
Follow all environmental, health, and safety procedures required by the healthcare facility
Perform other related duties as assigned