Onsite Dell Storage SME

CDW

1d•Onsite

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Overview We are seeking a highly skilled Dell Storage Subject Matter Expert (SME) to join our team in Norfolk, VA. This role provides advanced technical expertise, hands-on engineering, and operational support for Dell storage platforms within a mission-critical environment. The ideal candidate brings deep experience with Dell EMC storage technologies, strong troubleshooting capabilities, and the ability to collaborate with cross-functional teams to ensure high availability, performance, and security of storage systems.

Requirements

Active Secret Clearance (must be current).
5+ years of hands-on experience with Dell EMC enterprise storage systems.
Strong understanding of SAN/NAS architectures, Fibre Channel, iSCSI, and storage networking.
Experience with VMware integration, multipathing, and virtualized storage environments.
Proficiency with Dell EMC management tools (Unisphere, PowerStore Manager, OneFS).
Solid understanding of backup/restore technologies and replication strategies.
Ability to troubleshoot complex storage issues in high-availability environments.
Strong documentation, communication, and customer service skills.

Nice To Haves

Dell EMC certifications (EMCSA, EMCE, Specialist-level).
Experience supporting DoD or federal environments.
Familiarity with DoD cybersecurity frameworks and RMF processes.
Knowledge of scripting/automation (PowerShell, Python, Ansible).

Responsibilities

Storage Engineering & Administration Architect, deploy, configure, and maintain Dell EMC storage solutions (PowerStore, Unity, Isilon/PowerScale, VNX, Data Domain).
Manage storage provisioning, zoning, LUN creation, replication, and performance tuning.
Oversee storage capacity planning, forecasting, and lifecycle management.
Implement and maintain storage best practices, standards, and documentation.
Operations & Support Provide Tier III support for storage-related incidents, outages, and escalations.
Perform root-cause analysis and develop corrective/preventative action plans.
Monitor system health, performance, and utilization using Dell tools and dashboards.
Support backup, recovery, and disaster recovery operations involving Dell storage platforms.
Security & Compliance Ensure storage systems comply with DoD cybersecurity requirements and STIGs.
Support vulnerability remediation, patching, and configuration hardening.
Maintain strict adherence to data protection and access control policies.
Collaboration & Leadership Serve as the primary technical advisor for Dell storage technologies.
Work closely with network, virtualization, and server teams to support integrated solutions.
Provide guidance, mentorship, and knowledge transfer to junior engineers and administrators.
Participate in planning meetings, technical reviews, and architecture discussions.