ONSITE-Dedicated Client Service Partner, DCSP, Miami-Dade County Public Schools - Cigna Healthcare - ONSITE

Cigna Group • Miami, FL

18h • Onsite

About The Position

Be the face of exceptional client service. We’re hiring an ONSITE - Dedicated Client Service Partner (DCSP) to support Miami-Dade County Public Schools , helping employees confidently navigate their benefits. You’ll serve as a trusted, ONSITE partner by answering questions, resolving issues, and helping ensure a smooth, positive experience with their benefits. You’ll work closely with Client Managers and Client Service Executives to deliver engaging enrollment presentations, support employee education and wellness initiatives, and connect clients with the right resources to meet their needs. Location: ONSITE: Miami-Dade County Public Schools 1501 Northeast 2nd Avenue, Suite 335 - Miami, Florida 33132 What you’ll do: Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and services Partner with the Client Service Executive and/or Client Manager to ensure client needs are met and potential issues are proactively addressed Deliver onsite presentations for new hires, active employees, and retirees during open enrollment and benefits fairs to educate existing and prospective customers on plan offerings Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services. Handle, refer, or delegate complex questions, issues, and problems to appropriate Cigna resources Refer client service, administrative, eligibility, claims, billing, and installation issues to the appropriate service partners Partner with Client Manager and Client Service Executive to proactively educate customers and recommend solutions related to procedural, legislative, and other changes. Maintain deep knowledge of products, programs, services, and enrollment activities, and effectively articulate and demonstrate Cigna’s capabilities and tools in the marketplace.

Requirements

• High school diploma or GED, required, bachelor’s degree highly preferred
• 2 + years of experience in health care / managed care business and/or knowledge of administrative operations, required
• 1+ years of experience in the Professional Insurance Industry, required
• 1+ years of leadership experience, with demonstrated ability to lead discussions, influence stakeholders, or support team and client objectives, required
• 1 + years of experience delivering professional, on‑site presentations to client and employee audiences, required
• Demonstrated proficiency in Microsoft Word, Excel, and Outlook, with the ability to navigate multiple systems efficiently, required
• Strong planning and organizational skills with the ability to manage multiple priorities and deadlines, required
• Proven ability to build strong working relationships across matrix teams, influence partners, and effectively leverage shared resources to deliver results, required.
• Ability to work onsite, Monday-Friday, 8am-4:30pm EST, and travel to various locations within the Miami-Dade County Public School System (no overnight travel), required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Previous account management and/or service representative experience, highly preferred
• Bilingual in Spanish, or Haitian/Creole (verbal and written), a plus

Responsibilities

• Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and services
• Partner with the Client Service Executive and/or Client Manager to ensure client needs are met and potential issues are proactively addressed
• Deliver onsite presentations for new hires, active employees, and retirees during open enrollment and benefits fairs to educate existing and prospective customers on plan offerings
• Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.
• Handle, refer, or delegate complex questions, issues, and problems to appropriate Cigna resources
• Refer client service, administrative, eligibility, claims, billing, and installation issues to the appropriate service partners
• Partner with Client Manager and Client Service Executive to proactively educate customers and recommend solutions related to procedural, legislative, and other changes.
• Maintain deep knowledge of products, programs, services, and enrollment activities, and effectively articulate and demonstrate Cigna’s capabilities and tools in the marketplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees