Onsite Customer Support Representative

ARC3 GASES Inc•North Charleston, SC

37d•Onsite

About The Position

ARC3 GASES IS LOOKING FOR A QUALIFIED INDIVIDUAL TO FILL OUR ONSITE CUSTOMER INSIDE SALES REPRESENTATIVE POSITION FOR OUR CHARLESTON, SOUTH CAROLINA LOCATION. WE WANT SOMEONE TO HELP GROW ARC3’S PROFITABLE SALES BY EFFECTIVELY PROVIDING TECHNICAL EXPERTISE, SUPPORT, AND SERVICE TO EXISTING AND POTENTIAL CUSTOMERS AND ARC3’S SALES FORCE AND HELP MANAGE ALL ASPECTS OF AN ONSITE CUSTOMERS NEEDS.

Requirements

Must be able to work in the United States
Must be 21 years or older
Must be able to lift and carry up to 75lbs of merchandise as needed
Must have a valid license with clean driving record and willingness to obtain Class B CDL with Hazmat endorsement.
Must have computer skills or some knowledge of computer order entry system.
Must have exceptional communication skills.
Must have the ability to work independently and under pressure to meet deadlines.
Able to walk and stand during an eight-hour shift.
Bending, squatting, kneeling, climbing, and reaching frequently.
High School Diploma or Equivalent is required.

Nice To Haves

Welding or Technical Education is preferred.

Responsibilities

Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.
Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.
Operate 60% - 70% as an onsite customer Inside Sales Representative.
Check – in supplies, manage inventory, and manage billing for onsite customer.
Responsible for keeping tool cribs stocked for onsite customer.
Perform all types of warehouse duties as assigned.
Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
Possess strong welding product knowledge and self-management skills to deliver superior customer service.
Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
Distribute hard goods and cylinder gases to various use points in the customers plant on an as needed regular basis
Notify the purchasing department when there is a shortage or outage of products.
Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.
Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.
Always maintain a professional demeanor and appearance.
Provide support to other team members by preparing orders and ordering supplies as needed.
Serve as a backup route delivery driver as needed.
Perform any other duties that may be assigned by Arc3 Gases.