Onsite Concierge Part Time

Circles•Raleigh, NC

1d•$17•Onsite

About The Position

About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Position Overview: The Part Time Onsite Concierge offers white glove customer service to our clientele via face-to-face interaction, email, and phone. You will provide prompt, courteous, and customer-oriented services. You will make recommendations and offer suggestions, as well as fulfill requests to satisfy member needs. You will work as a personal assistant and be responsible for running small errands. This position requires exemplary hospitality skills, knowledge of the local area, and great time-management ability. This is a part time position offering 12 hours per week with a schedule of: Tuesday, Wednesday, Thursday from 8:30am to 12:30pm. Compensation for this role is: $17.00 per hour

Requirements

Provide uncompromising service to our clients and their visitors by arranging personal and convenience services such as: Gift wrapping, postage & shipping, photocopying, etc.
Arrange for on-site services that include auto detailing, oil changes, and bike tuning through established partnerships
Order flowers and gifts
Recommend and book travel services including flight, car, and hotel
Provide local box office ticket suggestions and purchases
Provide local dining suggestions and reservations
Arrange and run errands (must have a vehicle in good working condition in order to run errands within a 10 mile radius of Biogen campus in Research Triangle Park (RTP))
Make appointments with local household service providers including housecleaners, plumbers, contractors, etc.
Perform general information research
Make appointments for local pet services
Make golf and spa reservations
Provide destination information
Enter all client requests into a central database
Project an approachable and professional image at all times
Identify and provide relevant knowledge and insight to clients and Visitors regarding the services that we offer
Promote meaningful relationships through engaging and informed conversation with client and Visitors via face to face interaction, phone and email
Track accomplishments and challenges, constantly evaluating the service levels and report to supervisor
Maintain a general understanding of events occurring on the property
Maintain a clean and organized working environment
Easy to approach, sociable, warm and friendly
Manage and prioritize multiple tasks daily
Ability to meet/exceed productivity and quality standards
Excellent written and oral communication Skills
Ability to adhere to schedule
Active listening
Desire for continuous learning
Flexibility to adapt to changing tasks/priorities
2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment

Nice To Haves

2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred

Responsibilities

Provide uncompromising service to our clients and their visitors by arranging personal and convenience services such as: Gift wrapping, postage & shipping, photocopying, etc.
Arrange for on-site services that include auto detailing, oil changes, and bike tuning through established partnerships
Order flowers and gifts
Recommend and book travel services including flight, car, and hotel
Provide local box office ticket suggestions and purchases
Provide local dining suggestions and reservations
Arrange and run errands (must have a vehicle in good working condition in order to run errands within a 10 mile radius of Biogen campus in Research Triangle Park (RTP))
Make appointments with local household service providers including housecleaners, plumbers, contractors, etc.
Perform general information research
Make appointments for local pet services
Make golf and spa reservations
Provide destination information
Enter all client requests into a central database
Project an approachable and professional image at all times
Identify and provide relevant knowledge and insight to clients and Visitors regarding the services that we offer
Promote meaningful relationships through engaging and informed conversation with client and Visitors via face to face interaction, phone and email
Track accomplishments and challenges, constantly evaluating the service levels and report to supervisor
Maintain a general understanding of events occurring on the property
Maintain a clean and organized working environment