Onsite Client Services Manager

Verisma•Jacksonville, FL

1d•Onsite

About The Position

Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts through providing staff coverage and management while conducting all necessary training and development for staff on site at designated offices and/or on a remote basis.

Requirements

Bachelor’s Degree Preferred
Prior Supervisory experience
A valid driver’s license and a history of safe driving
Ability to communicate effectively with clients, staff members and management
Proven experience managing a remote workforce
Knowledge of HIPAA privacy information standards, required
Ability to travel to various assigned accounts as appropriate
Ability to report to work consistently with minimal unplanned schedule deviations

Nice To Haves

Experience with medical records or healthcare, beneficial
Medical terminology coursework, preferred
RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required

Responsibilities

Responsible for meeting facility revenue goals on a consistent basis
Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
Identifies and recommends opportunities to increase productivity
Complies with all release of information related functions, as stipulated by service agreement
Prepares weekly dashboard and month-end Operational performance reports
Monitors productivity and quality to ensure high customer service satisfaction
Provides ongoing training, development and evaluation of ROIS staff
Responsible for selecting, interviewing, hiring, training and evaluating employees
Conducts regular counseling sessions with personnel, ensuring appropriate documentation is provided and makes disciplinary or termination recommendations, when necessary
Manages scheduling of staff to include work shifts, time off requests and payroll approval
Distributes work and coordination of workflow
Conducts all new hie training and Orientations
Effectively manages a dispersed workforce, ensuring a culture of partnership and teamwork
Maintains confidentiality by keeping all information seen and heard secure
Provides input into the review and revision of procedures
Performs quality reviews and evaluations as required
Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
Reviews the requests to determine which encounters are being requested
Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
Captures the appropriate pages for the requested records, when appropriate
Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
Documents the release of information in the patient medical record or other means determined by the facility
Calculates billing and prepares invoices, as needed
Certifies medical records copies, when appropriate
Attends all mandatory meetings and/or training sessions
Ensures supplies are available at designated facility
Sets up office equipment for training and development in conjunction with IT support
Submits company-related travel expense reports and original receipts to manager in a timely fashion
Develops and maintains strong, professional relationship/partnership with the Client management team
Runs reports and analyzes content to appropriately manage the operations
Complies with and provides guidance on Company Policies, as identified in the Company Handbook
Lives by and promotes Verisma’s core values
Performs other appropriate duties, as assigned, to meet the needs of the department and the company