Onsite Case Manager

180 Degrees Inc•Saint Paul, MN

2h•Onsite

About The Position

This is an exciting opportunity to join Brittany’s Place as a Case Manager. 180 Degrees is hiring a shelter Case Manager. 180 Degrees’ youth shelters serve adolescents ages 12–19 who are seeking safety, stability, and support during critical moments in their lives. Youth may enter shelter through county placements, or because they are experiencing homelessness, running away from home, family conflict, exploitation, or safety concerns. Many youth have experienced trauma, instability, or disrupted relationships and come to us at a time when trust, consistency, and dignity matter deeply. The Shelter Case Manager provides intensive, relationship-based case management to youth residing in an emergency shelter. This role focuses on stabilization, safety, planning, and transition, working closely with shelter staff and community partners to support youth toward their next steps. Case Managers practice trauma-responsive, youth-centered care that emphasizes advocacy, collaboration, and clear planning—rather than control or enforcement. The Case Manager works 1:1 with residents to identify goals, strengthen skills, navigate systems, and move toward housing stability, employment, financial wellness, and long-term success using a trauma-responsive, culturally grounded, youth-driven approach. This role centers authentic relationship, youth voice, and shared decision-making. Case managers foster a sense of safety, belonging, and connection that supports healing and forward movement. Youth lead their own journey. The case manager is the trusted, steady partner walking alongside residents, helping them explore options, understand systems, build independent living skills, and move toward greater stability and self-sufficiency.

Requirements

Bachelor’s degree in social work, social services, psychology, or a related field and two years of case management experience related to crisis, violence, trafficking, exploitation or homelessness; relevant work experience may be substituted in lieu of education on a year-for-year basis.
Valid driver’s license and insurance; dependable transportation for traveling to community partners and events.
Ability to clear a Department of Human Services background screening.
Experience working with young adults experiencing homelessness, trauma, or system involvement.
Experience providing case management, youth coaching, or independent living skill support.
Ability to build strong, authentic, trusting relationships with youth.
Knowledge of trauma-responsive practices and the impacts of adversity and stress.
Cultural humility and ability to work effectively with diverse communities.
Strong organizational, documentation, and time-management skills.
Familiarity with community resources for housing, employment, education, wellness, and financial literacy.
Ability to navigate and support youth through complex systems (housing, benefits, legal, education, healthcare).
Ability to document in HMIS, Power180, and other required systems.
Ability to work flexible hours including evenings and weekends; participation in on-call rotation required.
Must be 21 years of age.
Knowledge of violence, trafficking, homelessness, trauma responsive care, youth-work, parenting, teaching and case management best practices.
Awareness of one’s own cultural identity, with an understanding of how bias and experience influence their work with diverse individuals; demonstrates cultural humility and equity-minded practice.
Thrives on direct engagement with families and caregivers, employing skills in safety planning, crisis intervention, conflict resolution and motivational interviewing; adapts to changing needs, remains calm under pressure, and supports youth through challenges.
Maintain confidentiality and understand its implications in both the workplace and the community.
Completes timely, accurate, and compliant documentation.
Strong verbal and written communication skills; collaborates effectively with internal teams, program leadership, and community partners.
Excellent organization with attention to detail and time management; ability to work independently and in a team; ability to operate in rapidly changing or ambiguous circumstances.
Excellent communication, organizational and computer skills including MS Word, PowerPoint, SharePoint, Outlook, and Excel.
Builds trusting, culturally responsive relationships that support youth autonomy and belonging.
Uses trauma-responsive, empathetic, and grounding approaches with youth; helps youth navigate community systems while empowering them to lead their own journey.
Partners with youth using shared decision-making and coaching to support skill-building and goal setting.
Maintains professionalism, ethical boundaries, and sound judgment in complex situations.
Demonstrates initiative, reflective practice, openness to feedback, and commitment to continuous learning.

Nice To Haves

Experience in the nonprofit sector preferred.

Responsibilities

Provide 1:1 case management primarily through in-person meetings, with phone, text, and virtual communication used as appropriate to the situation.
Meet with youth 1–3 times per week, with increased contact during intake, transition periods, or times of higher need.
Conduct thorough intakes, including required screenings and assessments that directly inform the youth’s case plan.
Support youth in identifying goals and taking concrete, achievable steps toward stability and next steps.
When appropriate, accompany youth to appointments, meetings, or services to advocate for and support access to care.
Partner with youth to develop, monitor, and update case plans, transition and discharge plans, safety plans, and risk management plans.
Facilitate weekly case consultations with shelter youth advocates, educators, medical and mental health providers, social workers, and other relevant staff.
Provide guidance to shelter staff related to programming needs, youth support strategies, and care coordination, informed by ongoing milieu assessment.
Coordinate care with external partners, including medical, mental health, and chemical health providers; schools; probation; child welfare; and other youth-serving agencies and community resources.
Represent youth and advocate on their behalf in meetings with care teams, counties, and community partners.
Participate in external collaborative spaces, such as Safe Harbor or Continuum of Care (CoC) workgroups or case conferences, as assigned/appropriate to the role.
Serve as a liaison with parents, caregivers, guardians, caseworkers, probation officers, and other involved adults.
Support family and caregiver engagement and reunification efforts when appropriate and aligned with the youth’s plan.
Provide regular, appropriate progress updates to families, caregivers, and workers based on youth needs, relationships, and circumstances.
Support planned and unplanned discharges, ensuring appropriate transition planning and continuity of care.
When a Mobile Case Manager (MCM) is assigned, coordinate closely to ensure smooth handoff, clear communication, and continuity of services.
When a MCM is not assigned, provide appropriate aftercare follow-up within program scope until transition is complete.
Complete timely and accurate documentation in Power180 (electronic client record system), paper client records, and HMIS, REDCap, or other required systems.
Ensure all required client records are current, complete, and well-organized, including case plans and updates; transition and discharge documentation; safety and risk management plans; screenings; assessments; and progress notes.
Monitor youth progress toward goals and ensure documentation aligns with licensing, grant, and internal quality standards.
Following a youth’s discharge, conduct a final review of all client records to ensure documentation is complete, accurate, and closed out appropriately.
Serve as a leader within the shelter, modeling trauma-responsive practice, professionalism, and clear boundaries.
Participate in on-call rotation as assigned.
Provide consultation and support to shelter staff during complex or high-needs situations, in collaboration with the Program Manager.