Onsite AV Support Technician II

AVI-SPL•Framingham, MA

1d•$27 - $42•Onsite

About The Position

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. The Onsite Maintenance Technician [Tier II] will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Requirements

CTS certification
Ability to effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
Ability to work and think independently and ensuring to meet deadlines
Intermediate computer knowledge
Knowledge of basic signal flow for audio, video and control
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Minimum of a High School Diploma or equivalent
Minimum of 1 – 3 years of audiovisual integration experience preferred

Nice To Haves

Formal education in Electronics or related field preferred
Preferred external training: AMX Intro to Networking for AV Professionals
Crestron Professional Installation
Exton AV Associate Certification
AVIXA Quick Start to the Audio-Visual Industry
AVIXA CTS General Certification

Responsibilities

Setup and breakdown of conference spaces to meet the customers event needs
Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
Responsible for job site documentation and providing client training on the AV Technology as needed
Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Understand and adhere to local safety standards for all site duties
Setup, operate and troubleshoot various audio/video systems
Travel to various job sites as required
Provide direct assistance to end users in the operation of the AV/UC conference rooms, digital signage, and Mersive systems.
Perform preventive maintenance checks and services on AV/UC conference rooms, digital signage, and Mersive systems.
Perform maintenance support on all AV/UC conference rooms, digital signage, and Mersive systems including basic troubleshooting and system fault isolation.
Provide setup and operational support for events..
MACD for home office conference room relocations
Work a flexible schedule as required by the Customer.
Perform service troubleshooting and maintenance support on AV/UC conference rooms, digital signage, and Mersive systems.
Setup and monitor video calls as needed.
Ensure compliance with all Customer safety and procedural guidelines.
Track all maintenance activity start to finish with proper documentation as required.
Coordinate RMA processing and parts procurement as needed.
Maintain accurate inventory on all AV/UC conference rooms, digital signage, and Mersive systems including spare parts as required
Remotely monitor all Mersive screen share devices
Monitor legacy Digital Signage devices at all sites using existing tools
For local signage devices, handle device replacement as needed