Onsite Audio-Visual Service Technician

Diversified • Frisco, TX

2d • Onsite

About The Position

The ADOPT Onsite Audio-Visual Service Technician will work at one of our premier food/beverage clients, a global industry leader. Located in Frisco, Texas. This is a fantastic opportunity for you to “own” your role. Working with a small team you will be the AV subject matter expert onsite, assisting the client staff in supporting all AV, with System Checks, Preventative Maintenance, Meeting Support, both in-person and virtual along with occasional event support. Assist marketing team in Webinars. Technology desired is Zoom/Teams/Webex, QSYS, and Crestron/Cisco devices. Maintenance of displays. Experience with a ticketing system (Service Now) would be advantageous. You will be supported by our local Service Team and Field Staff when required. Your input on the current state of the AV, potential technical upgrades and working with our project teams will be vital. You will engage with C-level client executives and work closely with IT Managers. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction. This is a full-time role working for Diversified.

Requirements

• A high school diploma (or equivalent) is a minimum requirement for this position.
• Experience with audio-visual related systems (1-3 years of AV support preferred).
• Superior client relationship management is a requirement for this position.

Nice To Haves

• Client relations related training/certifications
• AVIXA CTS related certifications
• Biamp related certifications
• Crestron related certifications
• Networking/IT related certifications
• Experience trouble shooting video walls, control systems, and DSP
• Experience with video conferencing, unified communications, and collaboration platforms.
• Experience in a field related to providing face-to-face client technical systems support.
• Experience in a field related to providing technical systems support.
• Experience with supporting internal and external client relationships.

Responsibilities

• Function as AV support technician engaging client technical team.
• Exercise successful collaboration with Diversified team members and departments.
• Perform supporting assists for end-user meetings/conferences/events.
• Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
• Perform resolution of any system/equipment repair faults discovered within systems.
• Interface/liaison with others in efforts related to equipment faults and repair needs.
• Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
• Develop and manage/maintain an inventory tracking/recording mechanism.
• Track/update repair needs, work duties and events within ticketing systems.
• Produce summary and detailed reports.
• Continue to progress elevated technical skills related to technical systems characteristics.
• Create proper reporting materials to help express the value of the role to the client.
• Create an atmosphere of pleasure and confidence with the Diversified client experience.

Benefits

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees