Online Support Coordinator
About The Position
The Online Support Coordinator leads daily support operations for Seminaries and Institutes (S&I), providing general and technical assistance to users across both S&I and BYU‑Pathway Canvas instances. This role oversees all support channels, manages a team of interns, and handles escalated issues from internal teams. The coordinator also provides support in multiple languages for a global community of learners and educators. In addition, the role is responsible for accurate BYU‑Pathway provisioning processes and works closely with cross‑functional partners to ensure smooth system operations and timely, high-quality support. This is a full-time position. Under our current hybrid working arrangements, the individual in this role may need to be available to work from our Salt Lake City office occasionally or based on business needs; therefore, proximity to the office is required. Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
Responsibilities
- Leads daily support operations for Seminaries and Institutes (S&I)
- Provides general and technical assistance to users across both S&I and BYU‑Pathway Canvas instances
- Oversees all support channels
- Manages a team of interns
- Handles escalated issues from internal teams
- Provides support in multiple languages for a global community of learners and educators
- Responsible for accurate BYU‑Pathway provisioning processes
- Works closely with cross‑functional partners to ensure smooth system operations and timely, high-quality support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
