Online Student Support Specialist

Georgia State University • Durham, NC

1d • Onsite

About The Position

The Online Program at Perimeter College is the largest online service in the University System of Georgia. Perimeter College offers most core courses online such as Business Administration and Criminal Justice. Students can elect to take a combination of online and on-campus courses to fulfill their degree and schedule needs. At Perimeter College, we strive to provide students with a gateway to higher education. From start to finish, we strive to provide our students with the best educational experience possible. The successful Perimeter College Online Student Support Specialist candidate is passionate about helping students, supporting faculty, and analyzing data to discover trends. Additionally, the individual is well organized, balances multiple priorities, builds trusting relationships, resolves issues, and is tech-savvy. This position is part of a team that supports our online students. The Perimeter College Online Student Support Specialist will interact with members of the online team, and reports to the Senior Director of Online Initiatives at Perimeter College. This position will be based on the Newton campus of Perimeter College. The Online Student Support Specialist is dedicated to helping students identify and meet needs connected to success in online courses. This includes but is not limited to offering timely encouragement, communications regarding courses, and directing students to available and appropriate resources. In addition, this person stays abreast of best practices related to student success in online courses. The Online Instruction Department is seeking (1) dedicated and experienced Online Student Support Specialist WHAT MAKES PERIMETER COLLEGE A GREAT PLACE? · A flexible work environment · Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. · A knowledge-sharing organization that works collaboratively with diverse partners. · Professional development opportunities and mentorship · A rapidly growing center within an academic setting

Requirements

• Bachelor’s degree and two years of administrative experience; or a combination of education and experience.

Responsibilities

• Prepare and send students information, reminders, nudges, and encouragement via email, text, and phone.
• Respond promptly to student requests for information, connecting students with service providers and other resources.
• Answer students’ basic iCollege questions, connecting students to additional support.
• Maintain frequent communication with course instructors regarding their students and appropriate interventions and support strategies.
• Use data dashboards to identify at-risk students.
• Work independently and with colleagues to develop best practices and documentation related to online student support.
• Assist faculty with reaching out to disengaged students and report findings back to faculty members, while maintaining documentation of the interactions.
• Collect, track, and organize student communications and student achievement data.
• Use databases (iPort, Banner, and Argos) to generate reports.
• Use Excel to analyze data and discover trends.
• Use productivity software (Word, Excel, and PowerPoint) and other tools (Mail Chimp and Power BI).
• Work independently and with other staff to prepare reports for supervisors and colleagues.
• Recommend changes, share student and other feedback on ways to continuously improve the student experience.
• Remain up to date on campus student services and the groups and individuals who provide them.
• Attend training on job-related technologies or methods.
• Serve on committees and working groups.

Benefits

• flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• Professional development opportunities and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees