Online Student Success Advisor

The University of Texas at Arlington Portal • Arlington, TX

9h

About The Position

The Online Student Success Advisor serves as the primary point of contact for admitted and continuing UTA Online students, providing proactive, student-centered support to promote engagement, persistence, and timely progression toward graduation. This role manages an assigned caseload, conducts regular outreach via phone, email, and text, and delivers individualized coaching related to onboarding, academic success skills, time management, and effective use of university resources. The Online Student Success Advisor monitors student progress using Customer Relationship Management ( CRM ) and Learning Management System ( LMS ) data to identify at-risk students, coordinates interventions with faculty and campus partners, and documents all interactions in case management systems. The position operates in a collaborative, data-informed environment and requires strict adherence to FERPA , confidentiality standards, and university policies while contributing to overall student success and retention goals.

Requirements

• Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field.
• Two (2) years of experience supporting students in higher education OR six (6) years of an equivalent combination of education and experience.

Nice To Haves

• Experience in academic advising, success coaching, or student retention programs.
• Experience supporting students in higher education, with a focus on online or adult-learner settings.
• Experience with Canvas LMS and CRM systems (e.g., Slate, Salesforce).

Responsibilities

• Serve as the primary point of contact for admitted and continuing online students; provide first-stop support, answer routine questions, and triage complex cases to appropriate campus offices.
• Conduct regular proactive outreach (phone, email, text) to build strong student relationships, identify barriers, and encourage engagement and persistence.
• Support onboarding and first-term success, including orientation support, registration readiness, and acclimation to online learning expectations and resources.
• Provide individualized coaching on academic skills, time management, goal setting, and use of university support resources.
• Monitor student progress and engagement using CRM / LMS analytics and dashboards to identify at-risk students and prioritize interventions.
• Collaborate with faculty, academic advisors, program coordinators, and campus partners to implement interventions and resolve issues impacting student success.
• Coach students through select processes (e.g., petitions/appeals when appropriate) and support progression toward graduation for assigned caseloads.
• Document student interactions in CRM /case management systems; use data to evaluate outcomes and provide feedback to leadership on trends and opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees