Online Enrollment Advisor
About The Position
The Online Enrollment Advisor serves as a primary point of contact for prospective students interested in UTA Online programs, providing timely, accurate, and student-centered guidance throughout the enrollment process. This role manages an active caseload of prospective students, responding to inquiries via phone, email, text, and CRM tools, and supporting individuals from initial inquiry through application and admission. The Online Enrollment Advisor delivers accurate information about online programs and admissions requirements, applies a consultative approach to help students identify appropriate academic pathways, and maintains detailed records in Slate CRM . The position collaborates closely with student success, academic, and marketing partners, operates in a fast-paced, metrics-driven environment, and ensures full compliance with FERPA , university policies, and data-security standards while contributing to institutional enrollment goals.
Requirements
- Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field.
- Two (2) years of experience in enrollment services, admissions, call-center operations, or high-volume customer engagement OR six (6) years of an equivalent combination of education and experience.
Nice To Haves
- Experience in higher-education enrollment, student recruitment, or academic advising.
- Experience with Slate CRM (or a similar CRM ) and proficiency with Microsoft 365 and virtual communication tools.
- Familiarity with online program environments and digital communication workflows.
Responsibilities
- Respond promptly to prospective-student inquiries using phone, email, text, and CRM tools in accordance with service-level standards.
- Manage an active caseload of prospective students and guide them from inquiry through application and admission.
- Provide accurate and timely information regarding online programs, admissions requirements, and enrollment timelines.
- Utilize Customer Relationship Management ( CRM ) software to document communications, manage follow-up tasks, and maintain accurate student records.
- Apply a consultative, student-centered approach to assist students in identifying appropriate academic programs.
- Collaborate with student success, academic, and marketing partners to ensure a seamless enrollment experience and effective handoffs.
- Monitor performance metrics and adjust outreach strategies to support enrollment goals and improve conversion.
- Ensure compliance with FERPA , university policies, and data-security standards in all interactions and recordkeeping.
- Participate in training, meetings, and continuous improvement initiatives to remain current on programs, policies, and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
