Bobs Squad Online Chat Associate

Bob's Discount Furniture•Springfield, MA

65d•$19

About The Position

Are you a digital-savvy communicator who enjoys helping people and driving results? As an Online Sales Support Associate at Bob's Discount Furniture, you'll deliver world-class service through our online platforms, supporting guests with honesty, empathy, and enthusiasm—the “Bob's Way.” You'll play a key role in driving our omni-channel success by engaging with customers via chat, phone, and email, guiding them through their online shopping journey from product discovery to purchase and post-sale support. Work Environment: This role is part of our Online Sales & Customer Experience Team. You'll work in a fast-paced, metrics-driven environment focused on real-time customer support via chat, phone, and digital channels. Requires flexibility to work a retail schedule including evenings, weekends, and holidays. At Bob's, we value your ability to connect, inform, and inspire through written and verbal communication. Success in this role is driven by customer-first thinking, a proactive approach to problem solving, and the ability to balance multiple chats, calls, and follow-ups while maintaining a positive, service-minded attitude. At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we're committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. At Bob's, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values— Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun —guide everything we do. We're not just coworkers—we're teammates who build one another up. At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or part of our team, you are valued, appreciated, and empowered to be your authentic self. We proudly reflect the diverse communities we serve. If you're ready to engage guests online, turn service into sales, and grow with a team that celebrates your success—apply now and support the future of furniture retail, The Bob's Way!

Requirements

Strong written and verbal communication skills
Customer-first approach with a solution-oriented mindset
Ability to handle multiple chat and phone interactions simultaneously
High emotional intelligence and professional tone
Willingness to work weekends, evenings, and holidays

Nice To Haves

Online chat or virtual sales experience
Background in phone-based sales or customer service
Strong computer literacy and typing accuracy
Familiarity with CRM tools and order management systems (e.g. BobSuite)
Tech-forward and quick to learn new platforms
Ability to work independently and as part of a collaborative team

Benefits

Competitive Hourly Pay + Commission Structure
National Health, Dental, and Vision Insurance
401(k) Profit Sharing Plan with generous company match
Paid Time Off: vacation, holidays, personal days, sick leave, and your birthday!
Employer-paid Life Insurance with additional voluntary options
Tuition Reimbursement and Education Scholarships
Generous Employee Discount from Day 1
Bob's Bail Out Program (early access to pay)
Bob's Helping Hand Program for financial emergencies
Hays Perks discounts on hundreds of partner merchants
And so much more!