Online Sales Specialist

Pulte Group • Bonita Springs, FL

113d

About The Position

The position involves responding to leads from consumers and realtors with a focus on customer service and relationship building. The role requires utilizing various technical platforms for lead management and reporting metrics related to sales activities. The individual will be responsible for maintaining relationships with realtor partners and ensuring consistent follow-up with leads to set appointments with Onsite Sales Counselors. The position does not have direct or indirect reports and does not involve budgetary responsibilities.

Requirements

• Minimum High School Diploma or equivalent.
• Minimum Bachelor's Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.
• Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.

Nice To Haves

• Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross functionally across departments to provide answers to customer inquiries.

Responsibilities

• Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
• Provide information and marketing material to leads, along with other important selling points of each community.
• Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
• Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.
• Maintain relationships with realtor partners through monthly follow up.
• Utilize multiple lead management software systems daily including Call Tracking Metrics, Lasso, Podium, BombBomb, and Microsoft Dynamics/D365.
• Utilize and update internal OSSCR tool with relevant community details.
• Track and report relevant lead activity as it relates to appointments, sales and closings.
• Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

What This Job Offers

• Job Type: Full-time
• Industry: Construction of Buildings
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees