Online Sales Consultant

Meritage Homes • Houston, TX

258d

About The Position

The Online Sales Consultant will respond to new home sales phone calls, emails, web inquiries and chat inquiries and directs pre-qualified leads to the appropriate DSA (Designated Selling Area) for the Meritage Homes Division in Houston, TX. Serve as the first point of contact and local market expert for all new real estate agents leads, and as the liaison between new homebuyers and the onsite sales associates. The Online Sales Consultant will be responsible for: Respond to all internet leads immediately or at maximum 1 hour of initial request for information. Respond to caller inquiries immediately or at maximum within 1 hour from initial call. Engage with chat inquiries immediately during designated business hours. Build rapport with the prospective buyer, answer questions, take them through the discovery process, highlight energy efficient features, community amenities, and special features, review the variety of plans and customizable options, or otherwise provide the prospective buyer with enough information to generate further interest. Utilize lead management software (CRM) to manage and nurture leads and realtors through a series of follow-up to maintain continuous engagement and uncover incremental sales. Utilize strong prospecting skills to work all leads until they are ready to move to the next phase of the sales process. Schedule initial appointment between the customer and Sales Associate. Help Real Estate Agents with unaccompanied tours (ie. Supra, ShowingTime, etc.). Initiate and maintain email drip/nurture campaigns using Salesforce.com. Maintain relationships with on-site Sales Associates through regular contact, attend sales rallies and participate in ongoing training. Coordinate with the Marketing Department to maintain the accuracy of the information on the website and all internet related marketing. Responsible for product and community knowledge to assist in generating internet leads. Concept of Community Know size, number of homes, future plans and restrictions Know the area around the community - Interstates, Shopping, Schools, Churches, etc. Extensive Product Knowledge Plans, features, pricing, warranties, etc. How we differ from the competition. Maintain knowledge of local markets, Real Estate laws/rules, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry. Provide an exceptional customer experience. Follow outlined workflow processes for each lead type to ensure proper follow-up and to keep customers engaged. Conduct outbound call campaigns to reach out to current Meritage Homes' customers and realtors and inform them of grand openings, sales events, realtor events, model releases, etc. and schedule appointments.

Requirements

• Minimum High School diploma, some college coursework or Bachelor's Degree is preferred.
• Previous experience in Internet Sales or Marketing, outside sales, or lead generation preferred.
• A real estate license if required by assigned state.
• Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel.
• Ability to upload photos, edit and manipulate information, and perform other web-based tasks.
• Salesforce experience preferred.
• Softphone experience preferred.
• Strong Oral/Written communication skills.
• Excellent telephone communication skills.
• Excellent Interpersonal skills; ability to effectively communicate and work with prospective buyers.
• Proven email and phone communication skills.
• Ability to present oneself with the utmost in professionalism.
• Customer-driven presentation skills, and the ability to communicate with confidence.
• Ability to influence others and overcome objections.
• Strong closing skills with ability to ask for and secure appointments.
• Team Player; with a demonstrated ability to work within cross-functional teams.
• Sound judgment with a high level of integrity.
• Accurate; with keen attention to detail.
• Self directed; takes initiative, proactively addresses problems and seeks resolution.

Responsibilities

• Respond to all internet leads immediately or at maximum 1 hour of initial request for information.
• Respond to caller inquiries immediately or at maximum within 1 hour from initial call.
• Engage with chat inquiries immediately during designated business hours.
• Build rapport with the prospective buyer, answer questions, and take them through the discovery process.
• Highlight energy efficient features, community amenities, and special features.
• Review the variety of plans and customizable options.
• Utilize lead management software (CRM) to manage and nurture leads and realtors.
• Utilize strong prospecting skills to work all leads until they are ready to move to the next phase of the sales process.
• Schedule initial appointment between the customer and Sales Associate.
• Help Real Estate Agents with unaccompanied tours.
• Initiate and maintain email drip/nurture campaigns using Salesforce.com.
• Maintain relationships with on-site Sales Associates through regular contact.
• Coordinate with the Marketing Department to maintain the accuracy of the information on the website.
• Maintain knowledge of local markets, Real Estate laws/rules, and economic trends related to the home-buying industry.
• Provide an exceptional customer experience.
• Conduct outbound call campaigns to reach out to current customers and realtors.

Benefits

• A work environment that encourages creativity and innovative ideas from every level.
• An organization that lives by its core values every day.
• Team atmosphere where every individual is considered a vital asset.
• State of the art technology to provide an optimal working environment.
• A competitive pay structure.
• Strong benefits.
• Flexibility in work-life integration.
• Opportunity to further your career in a growing national organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED