Online Sales Concierge

D.R. Horton•Wayne, PA

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will serve as the first point of contact for prospective homebuyers and focus on converting internet leads to onsite traffic and sales. This role plays a key part in delivering a strong customer experience while supporting divisional sales goals, partnering closely with Sales and Marketing teams. This is a full-time position (40 hours per week) with required evening and weekend availability.

Requirements

High school diploma or general education degree (GED), and two or more years of experience in online sales, lead management, inside sales, or customer service
Proficiency with CRM systems, BombBomb, Microsoft Office, and digital communication tools
Superb interpersonal, written and verbal communication skills
Ability to manage multiple priorities with attention to detail in a fast-paced environment
Ability to work independently and collaboratively
Excellent organizational, time-management, and follow-through skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications

Nice To Haves

Bachelor's degree in Business, Marketing, Communications, or a related field
Licensing requirements vary by state

Responsibilities

Manage and respond to inbount internet and phone leads from company websites and third-party sources
Provide prompt follow-up via phone, email, text, or video in accordance with speed-to-lead standards
Pre-qualify prospects to understand timeline, budget, and community preference
Match prospects with appropriate communities, homes, and available inventory
Schedule qualified appointments with onsite Sales Representatives and ensure smooth handoff
Maintain strong knowledge of communities, floor plans, pricing, incentives, and availability
Deliver a consistent, professional customer experience aligned with company standards
Accurately document customer interactions and lead activity in CRM systems
Collaborate with Sales, Marketing, and Mortgage teams to support divisional sales goals
Attend Division Sales Meetings and periodically visit communities to stay informed
Ensure compliance with Fair Housing laws and company policies
Regular and reliable attendance
Ability to work overtime