Online Sales Concierge

D.R. Horton•Tampa, FL

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will specialize in the process of converting internet leads to onsite traffic/sales.

Requirements

Must hold Florida Real Estate License
Bilingual (English/Spanish)
One to three years of related experience and/or training
Strong customer service skills
Strong organizational and follow-through skills
Possess exceptional interpersonal, written, and verbal communication skills
Ability to apply common sense understanding to carry out instructions furnished in written and oral form or via DRH applications
Proficiency with MS Office and Outlook
Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
The noise level is generally moderate

Responsibilities

Manage and respond to all incoming internet leads generated through the company website, call-tracking system, and outsourced marketing using phone, email, and text communication.
Qualify inbound leads and convert prospects into on-site appointments for the sales team
Provide incoming call coverage for Divisions by accurately collecting customer information and transferring qualified leads to the Division Online Sales Concierge
Deliver a consistently positive and professional customer experience through clear, engaging dialogue and timely outreach
Execute effective follow-up on new and aged leads to maximize conversion opportunities
Accurately enter, maintain, and update customer information within the customer management (CRM) database
Apply strong qualification and discovery skills to identify genuine prospects with the potential of becoming sales opportunities
Conduct all business in a professional and ethical manner to serve customers and enhance the goodwill and profit of the company
Ability to provide coverage outside of standard business hours, including second shift
Ability to work overtime
Regular and reliable attendance