SHAWOOD Online Home Sales
About The Position
This position supports the SHAWOOD sales experience by engaging prospective buyers online, delivering timely and accurate information, and guiding customers through early phases of their homebuying journey. This role manages digital inquiries, nurtures leads, and communicates SHAWOOD’s premium product value through personalized interactions. It collaborates with sales teams, marketing, and community operations to maintain up-to-date knowledge and ensure customers receive consistent, brand-aligned information. This position contributes to sales success by creating meaningful connections that drive qualified appointments and support overall conversion goals.
Requirements
- Bachelor’s degree OR equivalent combination of education and experience.
- A Real Estate License is required.
- Minimum 2 years of experience in online sales, customer engagement, real estate, or a similar role.
- Experience responding to digital inquiries and guiding customers through early buying stages.
- Hybrid position: Must be able to work from home on weekends and in-office other scheduled days.
Nice To Haves
- Experience in luxury residential sales, architectural product education, or premium customer service environments.
- Proficiency with CRM tools, online listing platforms, and digital communication systems.
- Experience supporting high-end or brand-driven customer engagement processes.
Responsibilities
- Respond to online inquiries, calls, and digital leads with timely, accurate, and brand-aligned communication.
- Guide prospective buyers through initial discovery conversations, highlighting SHAWOOD design philosophy, product features, and community offerings.
- Qualify leads by assessing customer needs, purchase readiness, and fit across available SHAWOOD homes and communities.
- Schedule appointments, tours, or consultations with onsite SHAWOOD sales ambassadors.
- Maintain accuracy of customer interactions, notes, and lead progression within CRM systems.
- Collaborate with marketing, sales, and community teams to ensure digital information, pricing, timelines, and availability remain current.
- Analyze lead activity and identify opportunities to improve digital engagement and follow-up strategies.
- Resolve difficult customer questions or situations by applying knowledge of SHAWOOD products and homebuilding processes.
- Support team members by sharing best practices and assisting with routine digital communication tasks.
- Uphold SHAWOOD brand standards through elevated service, detailed communication, and product expertise.
Benefits
- Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
- Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Financial Future: Access a 401(k) retirement savings plan.
- Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
- Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
- Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
- Pet Insurance: Enjoy discounted group pet insurance rates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
