Online Fulfillment Coordinator

Fleet Farm Careers•Hermantown, MN

7d•Onsite

About The Position

Do you enjoy working in a retail setting? Do you have an eye for detail and accuracy and love being a subject matter expert and collaborating with others? If so, this may be the perfect role for you! The Online Fulfillment Coordinator is the in-store subject matter expert for all things related to online fulfillment. The role will be responsible for online order fulfillment and training of Team Members on the online order fulfillment process and accuracy. Responsible for ensuring Buy Online Pickup in Store (BOPIS) orders are fulfilled within a four hour timeframe to ensure customer satisfaction. Ensure there are no issues collecting payment on BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders. Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service. Work collaboratively with Store Leadership and Corporate Partners on the online fulfillment processes, procedures, reporting and discrepancies. Responsible for maintaining accurate filing and organization of all paperwork and forms related to online fulfillment. Ensure all items are being picked and binned according to company guidelines. Properly prepare and pack customer orders for shipment using correct materials in a timely manner Responsible for coordination and communication of daily online fulfillment needs within the store. Properly organize, stock, audit and fulfil layaway orders.

Requirements

High School Diploma or GED required
Ability to be certified to operate a forklift
Able to lift and move 50 pounds or more on a regular basis and climb ladders
Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces
Ability to work a flexible schedule to meet the needs of the business. Includes nights, weekends and holidays

Nice To Haves

2 plus years of retail e-commerce, logistics or warehouse experience preferred
Experience working with Microsoft Office Suite preferred

Responsibilities

Online order fulfillment
Training of Team Members on the online order fulfillment process and accuracy
Ensuring Buy Online Pickup in Store (BOPIS) orders are fulfilled within a four hour timeframe
Auditing payment collection on BOPIS orders
Ensuring Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service
Collaborating with Store Leadership and Corporate Partners on the online fulfillment processes, procedures, reporting and discrepancies
Maintaining accurate filing and organization of all paperwork and forms related to online fulfillment
Ensuring all items are being picked and binned according to company guidelines
Preparing and packing customer orders for shipment using correct materials in a timely manner
Coordination and communication of daily online fulfillment needs within the store
Organizing, stocking, auditing and fulfil layaway orders