Fulfillment Coordinator

Highlights for Children • Columbus, OH

2d

About The Position

This position is responsible for the management, assessment and improvement of fulfillment and distribution processes for specific markets within the Highlights’ consumer business. These duties include working collaboratively with internal teams and 3rd party business partners to ensure accurate and timely processing and maintaining quality assurance measures for existing processes. This position will identify and communicate opportunities for cost-savings, process improvements and new functionality that will move the business forward.

Requirements

• 1 -3 years of experience in Fulfillment, Operations, Distribution, Supply Chain, or Customer Service
• Effective interpersonal skill and demonstrated ability to build collaborative relationships
• Advanced Prioritizing and Task Management skills
• Demonstrated ability to manage multiple projects simultaneously
• Effective problem-solving ability, confident in judgement and decision-making
• Detail-oriented
• Proficient in Microsoft Office Applications, especially MS Excel
• General Business acumen and solid understanding of financial decisions
• Curious Mindset

Responsibilities

• Ensure accurate and timely completion of fulfillment and distribution functions for assigned markets
• Manage multiple projects with different deadlines simultaneously
• Provide direction, validate implementation, and monitor success of offers and tests for projects with business partners
• Independently make decisions, answer questions, and resolve issues using research and analysis of information at hand; suggest alternative solutions that may enhance or more easily resolve open times
• Identify inconsistencies or issues in fulfillment or distribution functions, provide for improvement and report on progress/resolution. Identify gaps in current metrics and communicate recommendations
• Ensure continuous improvement through auditing metrics, accurate reporting, adherence to standard operating procedure and industry best practices
• Identify, communicate, and implement cost-savings or efficiency improvement measures.
• Participate in cross-functional team initiatives by serving as lead on special projects related to fulfillment and distribution functions, as well as serve as subject matter expert to assist in the launch of new products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees