Online Community Manager

Bark Technologies

9d•$45,000 - $60,000•Remote

About The Position

As an Online Community Manager, you’ll be the voice of Bark across our online communities and social platforms. You’ll engage directly with parents, caregivers, and community members where they already are – answering questions, offering guidance, and representing Bark with clarity, warmth, and empathy. As Bark continues to grow, customer conversations increasingly happen outside traditional business hours. This role requires schedule flexibility; evenings and weekends will be required.

Requirements

2+ years of experience engaging with customers or managing online communities for a brand (preferred)
Hands-on experience with moderating social and community platforms such as Facebook Pages and Groups, Reddit, Instagram, X (Twitter), LinkedIn, TikTok, YouTube, Pinterest, and review platforms
Experience using social media management tools such as Sprout or Sprinklr (preferred)
Comfortable navigating technology and social platforms commonly used by children and teens
Ability to work efficiently, independently, and calmly while managing multiple priorities
Flexibility to work evenings and weekends, as online communities are not limited to a 9-to-5 schedule
Strong written and verbal communication skills
Ability to remain neutral, thoughtful, and composed during sensitive or emotionally charged conversations
Empathetic, patient, and optimistic; thrives in a fast-paced, evolving environment
Sound judgment, high adaptability, and steady under pressure
Proactive, resourceful, and self-directed

Nice To Haves

2+ years of experience engaging with customers or managing online communities for a brand (preferred)
Experience using social media management tools such as Sprout or Sprinklr (preferred)

Responsibilities

Build and maintain strong relationships with customers, community members, affiliates, ambassadors, and influencers across Bark’s social and community platforms
Monitor, moderate, and respond to conversations on Bark’s social media accounts and online review sites in a timely, thoughtful manner
Create and share engaging, on-brand content across social and professional channels
Develop deep knowledge of the Bark product suite to provide accurate guidance and light troubleshooting within online communities
Partner closely with content, customer support, product, engineering, and partnerships teams to surface trends, customer feedback, product insights, and emerging issues
Help identify recurring questions, pain points, and opportunities to improve customer education and experience