One Stop Scholarship Specialist-Financial Aid

Eastern New Mexico University, Roswell Campus•Portales, NM

55d

About The Position

This position is responsible for tracking and awarding scholarships funded by the State of New Mexico to eligible students in accordance with state legislation and institutional policies. Plays a key role in the overall scholarship management process. Provides high-quality, one-stop service to students, visitors, faculty, and staff by sharing accurate information about admissions, advising, financial aid, registration, and other Student Services processes, while also performing essential back-office functions within the Financial Aid Office. Additionally, this position will coordinate the work-study program on campus. This position reports to the Director, Financial Aid.

Requirements

Associate's degree, or three years of related experience, or an equivalent combination of education and experience.
Experience working with students and/or the general public in a customer service environment.
Proficient in operating current technology utilized by the department, including Microsoft Office, Banner, WebXtender, telephones, fax machines, copiers, scanners, and computers.
Strong written and verbal communication skills.
Ability to establish and maintain positive working relationships with colleagues.
Excellent customer service skills and a strong customer service orientation.
Ability to manage interpersonal conflict situations with tact, diplomacy, discretion, and a positive attitude.
Ability to interact effectively with diverse student populations and a wide range of coworkers.
Ability to multitask, remain solution-oriented and detail-focused, and demonstrate strong critical thinking skills.
Ability to read, interpret, and accurately apply rules and regulations.
Ability to work effectively in a fast-paced, high-pressure environment while maintaining a friendly and courteous demeanor.
Understand and effectively communicate complex governmental regulations and systems related to financial aid, financial services, admissions and registration.

Responsibilities

Responsible for awarding, tracking and reconciling of the following scholarships: New Mexico Opportunity Scholarship New Mexico Legislative Lottery Scholarship ENMU-Roswell Entering Freshman (Bridge) Scholarship
Take a leading role in maintaining an electronic process for Scholarship Management.
Assist in the implementation and delivery of a financial literacy program.
Receive, deposit, and disburse scholarship funds in accordance with scholarship-specific and campus requirements.
Maintain strong working relationships with the Business Office.
Ensure accurate records and proper documentation for all scholarship funds received and disbursed to students.
Serve as a liaison for all scholarship inquiries, provide students with information on available scholarships, and maintain up-to-date information on the Financial Aid webpage.
Stay current on changes to New Mexico State scholarships (Lottery, Wartime Veterans, Vietnam Veterans, New Mexico Opportunity, etc.), including award amounts and policy updates.
Process all scholarships, including internal, external, and state-issued funds.
Supervise departmental work-study students.
Responsible for completing specific verification tasks for student financial aid files.
Process work-study requests, awards, referrals, and timesheets accurately.
Balance work-study payroll with the Payroll office bi-weekly.
Reconcile work-study accounts with the Business office bi-weekly.
Coordinate placement of work-study students and maintain communication with their supervisors.
Collaborate with off-campus non-profit agencies that hire work-study students.
Verify financial aid files for accuracy in accordance with Federal and State regulations.
Train staff and work-study students; assist students and customers at the One-Stop Center.
Answer telephone inquiries and perform general clerical and office support duties.
Utilize the Banner financial aid system for processing and recordkeeping of work-study, verification, and scholarships.
Participate in financial aid workshops for college classes and local high schools.
Attend Federal and State workshops, trainings, and Banner system training sessions.
Support all departmental functions and daily operations of the Financial Aid department, including One-Stop customer service activities.
Provide support to staff while maintaining a high level of confidentiality.
Perform additional duties as assigned.
Create an atmosphere of effective, efficient, friendly and reliable service, offering easy access to credible information.
Serve as the first point of contact for new students and community members, providing information on academic programs, enrollment processes, and financial services.
Assist students with registration activities, including understanding course offerings, adding, dropping, waitlisting, auditing and withdrawing from courses.
Provide information regarding residency requirements.
Assist students with online services.
Screen and schedule appointments for advisors, financial aid staff, and other division personnel.
Guide prospective students in determining appropriate entry level, completing admission documents, and meeting college requirements.
Refer students and visitors to appropriate college personnel per established protocol.
Assist in developing and updating policies and procedures, ensuring the procedures manual is current.
Ensure all activities comply with Family Educational Rights and Privacy Act (FERPA).
Perform duties in accordance with established practices and standards, ensuring safety and efficiency with minimal supervision.
Support campus events (e.g., orientations; on-campus and off-campus open registration, college fairs, commencement) and assist with special projects, as needed.
Collaborate with students, parents and college staff to explain admissions and registration processes and requirements.
Provide information to students and parents about admissions and records, including academic standing, transcript requirements, and residency policies.
Assist students with the admissions process, including applying for admission, requesting transcripts, registering for courses, and updating personal information (e.g., address, phone number, academic major).
Distribute and assist with the completion of necessary admissions and records forms, either in person, online, or via telephone.