View Job description for One Stop Representative

College of Western Idaho Home•Nampa, ID

3d•$19 - $23•Onsite

About The Position

Are you passionate about helping students navigate their educational journey? The College of Western Idaho (CWI) is seeking a One Stop Representative for Financial Aid to serve as the first point of contact for students seeking assistance with financial aid applications, awards, and disbursements. At CWI, we believe in transforming lives through education. As a One Stop Representative, you’ll play a vital role in guiding students through the financial aid process while building a foundation for a rewarding career in higher education.

Requirements

One year of experience working with students in a financial aid office or other postsecondary setting or three years in an office environment preferred
Strong computer skills (Windows, Excel, Word, PowerPoint, Outlook)
Excellent interpersonal, cross-cultural, and written communication skills

Nice To Haves

Bilingual (Spanish/English) preferred

Responsibilities

Provide accurate information about financial aid eligibility, applications, and awards
Assist students in person, by phone, and via email with initial questions
Review and accept documentation for federal student aid
Help students schedule appointments with Financial Aid Officers
Perform accurate data entry, auditing, and record maintenance
Protect student privacy by following institutional and federal regulations
Organize resources and establish priorities to meet department goals
Follow escalation guidelines for complex student inquiries
Contribute to short- and long-term departmental goals
Support CWI’s values through words and actions
Perform other duties as assigned