Onboarding Specialist

Avinode Group • Miami, FL

5h • Hybrid

About The Position

We are looking for a fearless, positive, and motivated Customer Onboarding Specialist to join our dedicated Customer Onboarding Team at Avinode Group. Your entrepreneurial spirit and energy drive you to act and accomplish tasks efficiently. Supporting the team and prioritizing the customer experience are second nature to you. Building strong, enduring relationships comes naturally, and you possess a keen interest in aviation. You will be a part of a warm, inclusive, and supportive workplace, where a bit of quirky humor is always welcome. Are you up for this exciting challenge?
What you will be doing:
Play a vital role in ensuring our members' success. You'll guide them through the onboarding process, help them implement our cutting-edge Avinode Group services, and ensure they reach their operational goals while unlocking the full potential of our products.
Working closely with our customers, you'll optimize their product utilization, guarantee their satisfaction with our services, and ensure they're up and running smoothly.
With your technical expertise, quick learning abilities, and exceptional project management skills, you'll be the driving force behind their success story.
You will help and educate customers to achieve their goals through collaboration with our solutions, focusing on improving feature adoption and consistent onboarding.
Engaging with our customers through demos, webinars, and training sessions. You are expected to ensure expectational service for our customers and help them with troubleshooting issues during onboarding.
You will also need to actively seek and rely upon customer feedback for product development.
You naturally delve into issues, generate ideas, and find solutions.

Requirements

• 3+ years relevant experience in customer facing support roles
• Background or exposure to managing multiple priorities and resources at one time, working with cross-functional teams.
• Excellent written and verbal communication skills and presentation abilities
• Technical aptitude – understands that the way to great products and features is through iteration and learning.
• Strong experience designing and supporting digital onboarding journeys, including familiarity with tools that enable automated workflows, guided experiences, and scalable customer engagement.
• Ability to communicate complex technical features in simple terms.
• Ability to prioritize multiple competing priorities and projects in a fast-paced environment, both in a team and individual environment.
• Ability to understand different customers' pain points and solve them.
• Building strong, enduring relationships comes naturally, and you possess a keen interest in aviation.

Nice To Haves

• Great advantage if you have experience in the aviation industry.

Responsibilities

• Guide customers through the onboarding process.
• Help customers implement Avinode Group services.
• Ensure customers reach their operational goals.
• Optimize product utilization.
• Guarantee customer satisfaction.
• Educate customers to achieve their goals.
• Improve feature adoption and consistent onboarding.
• Engage with customers through demos, webinars, and training sessions.
• Ensure exceptional service and help with troubleshooting.
• Actively seek customer feedback for product development.
• Generate ideas and find solutions.

Benefits

• Ability to schedule your calendar with flexible work locations.
• Competitive salary and benefits
• Synergy events where all Noders across meet each other to collaborate on a professional level as well as having fun which is equally as important.
• Great opportunities to develop certain skill or to learn new things with trainings. We want to support your development and dreams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed