Onboarding Specialist

Cents•New York, NY

20d•$70,000 - $75,000•Remote

About The Position

You should have a true entrepreneurial spirit, be open to frequent change, and a passion for building processes from the ground up. As a start-up, you’ll play a key role in leading our customer onboarding initiatives and testing out different approaches (white glove vs. self-serve). Our company is revolutionizing how laundromat owners use software. Your goal should be to help guide them through their journey to start using Cents. As an Onboarding Specialist, you will be part of the customer success team for Cents users located across the U.S. Your job is to onboard each operator to Cents by setting up and customizing their marketing suite level products. You will support the provisioning, setup, and management of our marketing technology solutions. This role sits at the intersection of technology, partners, and customers, ensuring smooth onboarding, accurate account configuration, and clear communication throughout the process.The ideal candidate is a tech-savvy self-starter with a positive attitude, a passion for helping people, and a detail-oriented team player. You must be relationship oriented and put a high value on customer service. You need to be comfortable promoting and educating clients on the value and benefits of our software.

Requirements

B.A, B.S. or equivalent degree
Organizational skills, detail, and task-oriented
Excellent written and verbal communication skills
Self starter & Team player mindset
Ability to work effectively in a fast paced environment

Nice To Haves

Familiarity with marketing platforms, websites, and mobile app setup (hands-on or support role) is preferred, but not required
Experience in SaaS and CRM platforms is preferred, but not required
Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result

Responsibilities

Onboard Cents customers by provisioning and configuring marketing suite products from the backend systems and ensure they are live with the software as quickly as possible
Support the creation and setup of phone numbers, customer websites and mobile applications while monitoring progress and address roadblocks for operators who are onboarding
Coordinate with external partners to onboard customers quickly and efficiently while keeping customers informed of onboarding status, timelines, and next steps
Manage and maintain accurate customer account details within the CRM
Proactively reach out to customers to collect required information and clarify requirements to ensure all configurations meet quality, accuracy, and compliance standards
Troubleshoot setup issues and collaborate with internal teams to resolve them
Provide incredible customer service during every interaction with clientsAd Hoc responsibilities as required

Benefits

Competitive salary
Equity
Unlimited PTO and paid holidays
Remote-first with offices in New York City and San Francisco
Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
401(k)
Work-from-home and commuter benefits
Laundry allowance to give you time back, and to support our customers’ businesses
Comprehensive training, learning, and development programming
Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!