Onboarding Specialist, Website

RevenueWell

8d • Remote

About The Position

As an Onboarding Specialist, you will play a vital role in ensuring the successful implementation and launch of our clients' websites. You will be responsible for guiding clients through the onboarding process, collecting necessary information, and coordinating with various internal teams to deliver a website that exceeds client expectations. Your exceptional communication skills, attention to detail, and ability to manage multiple projects simultaneously will be critical to your success in this role.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• 2+ years of experience in customer onboarding or customer success, preferably in a SaaS company, website development agency, or a similar technology-focused environment.
• Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical clients.
• Strong organizational and time management abilities, with a keen eye for detail and the ability to multitask effectively.
• Proficiency in using website builders, content management systems (CMS), or similar web development tools.
• Technical aptitude and ability to troubleshoot basic technical issues.
• Self-motivated with the ability to work independently and take ownership of tasks in a fast-paced environment.
• Exceptional interpersonal skills and a customer-centric mindset.
• Analytical and problem-solving skills, with the ability to think critically and propose creative solutions.
• Enthusiasm for learning and staying up-to-date with the latest industry trends and technologies.

Responsibilities

• Serve as the main point of contact for clients throughout the onboarding process, providing timely and clear communication regarding project status, requirements, and timelines.
• Conduct thorough client consultations to understand their website needs, goals, and brand identity.
• Collect and organize all necessary information, including content, images, branding materials, and technical specifications, to ensure a smooth transition to the development team.
• Proficiency in using website builders, content management systems (CMS)—particularly WordPress—and comfort in building semi-custom websites from templates. (No coding experience is required but familiarity with basic web design best practices is a plus.)
• Collaborate closely with the design and development teams to relay client requirements, provide clarifications, and ensure the website aligns with the client's vision.
• Coordinate project schedules and milestones, ensuring timely completion of tasks and adherence to project timelines.
• Perform quality assurance checks to ensure that the website meets client specifications, is error-free, and functions optimally across different devices and browsers.
• Provide training and support to clients on how to manage and update their website content through our content management system.
• Maintain accurate and detailed documentation of client interactions, requirements, and project progress in our internal systems.

Benefits

• Competitive Compensation: This position offers a base salary and bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization.
• Entrepreneurial Culture: You manage your business. We strongly encourage our Employees to leverage their skill sets and creativity to provide the best service and solutions to our current clients.
• Work/Life Balance: A super laid-back environment where hustle goes a long way and work is enjoyable. A true Work Hard Play Hard mentality. We believe in working hard, for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Along with having remote flexibility.
• YOU Make the Difference: You’ll spend your days building and maintaining relationships with new and existing customers. You will be consulting with health professionals to help them be more profitable, to be more present for their patients, and to make office life easier!
• Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees