Onboarding/Role Development Partner

Justworks•New York, NY

58d•$109,000 - $119,900•Hybrid

About The Position

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. If this sounds like you, you'll fit right in. Reporting to the Sr. Manager of GTM Readiness, the Onboarding & Role-Based Development Partner will be responsible for ensuring our onboarding and role-based development programs continue to deliver exceptional results. You'll own the delivery of onboarding, manage AI platform operations and reporting, and reinforce key skills and behaviors post-ramp. This role blends facilitation expertise with technology fluency-ideal for someone who thrives at the intersection of human learning and scalable, data-driven enablement. Working closely with Revenue Effectiveness, Field leaders, and cross-functional partners, this role will ensure the learning experience aligns with business objectives while positioning Justworks as a forward-looking leader in innovative, technology-driven enablement strategies. As an Onboarding & Role-Based Development Partner within Revenue Effectiveness, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

Requirements

3-5 years of experience in learning facilitation, enablement, or training-preferably in a fast-paced, customer-facing organization.
Proficient presentation and facilitation skills - able to confidently lead sessions for diverse audiences (sales, CS, ops, etc.) both in-person and virtually.
Experience implementing AI-driven learning pathways or adaptive learning technologies.
Strong familiarity with AI or learning technologies (LMS, role-play platforms, or virtual coaching tools).
Strong understanding of adult learning theory, learning science, and performance enablement.
Experience designing for scalability in global and hybrid workforces.
Excellent facilitation and communication skills, as well as exceptional collaboration and influence skills across all levels of an organization.
Strong analytical skills, the ability to analyze data, and create meaningful conclusions that will inform business decisions.
Consultative Approach: Acts as a strategic advisor and advocate by fostering open dialogue with business partners and teams to uncover needs, align on priorities, and co-create solutions. Demonstrates a deep understanding of organizational goals, providing expert recommendations and empowering others to make informed decisions that drive impact.
Results Driven (Strategic Mindset): Sets ambitious goals and develops actionable plans to achieve them, even in complex or uncertain environments. Balances short-term priorities with long-term strategies, ensuring sustained impact and alignment with organizational objectives. Proactively identifies opportunities for improvement and drives results through innovative solutions.
Functional Expertise (Decision Making): Leverages extensive expertise to oversee functional operations, making high-impact decisions that align with business objectives. Guides teams in addressing complex challenges, ensuring sound judgment and data-informed solutions. Anticipates potential risks and mitigates them effectively to achieve desired outcomes.
Relationship Building: Cultivates strong, collaborative relationships across teams, departments, and external partners. Builds trust through transparent communication and consistent follow-through. Proactively resolves conflicts, fosters alignment, and creates an inclusive environment that values diverse perspectives to achieve shared goals.
Adaptability: Thrives in a fast-changing environment by demonstrating agility in decision-making and adjusting strategies to meet evolving needs. Encourages teams to embrace change and fosters a culture of resilience. Anticipates potential challenges and equips teams with the tools to navigate uncertainty effectively.

Nice To Haves

Background in sales enablement, inbound contact center, or corporate onboarding.
PEO/HR/benefits/tech/SaaS industry experience a strong plus.

Responsibilities

Deliver New Hire Onboarding: Facilitate live sessions and coaching experiences that bring our onboarding curriculum to life across our Revenue organization (Sales, Customer Success, and Support).
Manage AI Enablement Platforms: Operate and optimize tools like Tangelo.ai, Second Nature, and more for scheduling, automated coaching, and insights; track usage and engagement to improve learner outcomes.
Reinforce Post-Onboarding Skills: Conduct reinforcement sessions, office hours, and ongoing learning touchpoints to ensure sustained skill adoption and behavior change.
Track and Report Metrics: Maintain dashboards and learning reports that measure ramp time, satisfaction, and training effectiveness; surface insights to improve content and delivery.
Partner with Frontline Managers: Collaborate closely with managers to align on enablement priorities, share coaching insights, and reinforce key sales and service capabilities in the field.
Continuously Improve Program Quality: Maintain a consistent learner experience as we shift from 85% live training to 90% asynchronous delivery-protecting program quality and engagement throughout.