Onboarding Network Analyst
About The Position
Sentinel is looking for an Onboarding Network Analyst to join our team! As an Onboarding Analyst, your primary responsibility is facilitating our customer’s technical transition to Sentinel’s award-winning support services smoothly and without interruption. This role will primarily focus on servicing existing customers by working on service cases to add and remove devices to/from Sentinel's monitoring system, as well as ensuring the monitoring system is able to effectively and successfully monitor the customer's managed equipment. Some project support may be required to onboard new customer accounts, as well. This will include CCNA level route switch configuration and troubleshooting. Working with internal and external IT resources, you will be responsible to ensure the client’s continued satisfaction on their way to receiving Sentinel’s suite of award-winning services. This position is reporting onsite in Downers Grove, IL.
Requirements
- 2-5 years' experience in a networking/security engineering related position
- Experience with building VPN tunnels and experience with Firewalls
- Ability to provide CCNA level route switch and firewall configuration
- Experience with monitoring SolarWinds Orion
- Experience in working with a ticketing system
- Experience working in a virtual server environment, VMWare experience is a plus.
- Experience and knowledgeable on VPN and NAT technologies is preferred
- Basic understanding of customer change management and regulatory requirements is required.
- Ability to communicate technical information to non-technical users effectively.
- Bachelor’s degree in a related field is preferred.
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
- We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Nice To Haves
- Certifications preferred: CCNA Routing/Switching or CCNP Enterprise, SolarWinds Certified Professional
- Experience working in a virtual server environment, VMWare experience is a plus.
- Experience and knowledgeable on VPN and NAT technologies is preferred
- Bachelor’s degree in a related field is preferred.
Responsibilities
- Facilitating our customer’s technical transition to Sentinel’s award-winning support services smoothly and without interruption.
- Servicing existing customers by working on service cases to add and remove devices to/from Sentinel's monitoring system
- Ensuring the monitoring system is able to effectively and successfully monitor the customer's managed equipment.
- CCNA level route switch configuration and troubleshooting.
- Working with internal and external IT resources, you will be responsible to ensure the client’s continued satisfaction on their way to receiving Sentinel’s suite of award-winning services.
Benefits
- Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
