Onboarding Coordinator

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton

5h•Onsite

About The Position

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is hiring an Onboarding Coordinator for our Midlothian, VA office. For more than 38 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters. As deemed one of the Top Workplaces in Richmond and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage “Like it never even happened.” Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment. As an Onboarding Coordinator, you would be responsible for supporting the full employee onboarding lifecycle, ensuring new hires are equipped for success and remain compliant with organizational standards.

Requirements

Flexibility is essential, as the role also encompasses recurring and ad hoc tasks to meet evolving business needs
Superb communication and relationship building skills, with ability to professionally interact with SERVPRO employees and vendors.
Ability to multi‐task, with a strong attention to detail.
Ability to learn new software and adapt to new programs.
Capability to work in a fast‐paced, team‐oriented office & field crew.
Proficiency in Microsoft 365 (i.e., Outlook, Word, Excel, SharePoint)
High school diploma or equivalent (GED)

Responsibilities

Prepare for onboarding sessions, coordinating with training staff to support class facilitation and training events, and managing accurate training and safety documentation.
Ensure clear communication with the Training Supervisor on all onboarding statuses
Collaborate active participation in professional and personal development, and a commitment to a welcoming onboarding experience across all settings.
Serve as the primary point of contact for new hires following offer acceptance through Day One.
Coordinate new hire orientations.
Ensure completion of required onboarding paperwork and compliance tasks.
Enroll new hires in required training courses
Track completion of onboarding and compliance training