Onboarding Coordinator

Lumary • Denver, CO

7d • Hybrid

About The Position

The Onboarding Coordinator at Lumary is the person most accountable for ensuring speed to value for our clients. The Technical Onboarding Consultant is in charge of building and configuring, while the client themselves are the formal investors and obviously interested in their own enablement and speed to value. But Lumary invests in the Coordinator to be the backstop.

Sales will transition new clients directly to Coordinators, typically before contracts are even signed. Coordinators go out of their way to make clients begin to feel comfortable with Lumary. Even though Lumary has the best technology and team in the market, changing enterprise software is always tough. While our Coordinators evolve and follow our own processes, they also have a great feel for each contact at a client and adapt to help them through the transition.

Coordinators typically facilitate training as well. For large "white glove" projects this could be multiple live scheduled training sessions for big audiences. The Coordinator is also expected to contribute to our growing and evolving offering of customer-led onboarding videos. Having the responsibility to create and facilitate this training early on has proven to be a really effective way of onboarding for new team members as well.

As the demand for Lumary in the market continues to increase, we continue to onboard more clients in parallel. Our current Coordinators love to take new joiners under their wing and have them shadow them throughout the onboarding lifecycle. We have a culture of always learning and learning from but not fearing mistakes. This has proven to quickly draw in new members to the team as well as train them up quickly as they start fulfilling journeys at Lumary.

Requirements

• At Lumary, we love hiring new teammates with experience in the medical/therapy space. Just as important as experience is an excitement to learn and grow deeper into ABA in particular
• You have an open mindset and thrive on learning new skills (not just technical)
• You are able to understand Lumary's business as well as those of our clients' increasingly over time so that you can intuit the reasons behind client requests and propose thoughtful solutions to them
• You are a problem solver and naturally come up with creative ideas to benefit clients while also considering a solution's complexity and scalability
• You have 3+ years of large project management and training experience

Benefits

• Flexibility to work from home and the office - hybrid working environment if based in the Denver, CO area; alternatively fully remote
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it
• Monthly town halls for connection and company alignment
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed