Onboarding Consultant II
About The Position
Overview SUMMARY The Onboarding Consultant at RealPage is a critical member of the Consulting team. He/she will be working closely with existing customers to onboard additional assets to their portfolio. As an Onboarding Consultant, he/she will be responsible for coordinating the various efforts needed to successfully deploy the RealPage solution platform. Throughout a project, the Onboarding Consultant is responsible for establishing a deployment schedule, collecting and validating required deliverables, and ensuring we deliver our solutions to meet the customers needs. As a trusted advisor, he/she is a success implementation leader and is tasked with ultimately providing an amazing client onboarding experience.
Requirements
- Experience Managing complex projects and portfolios
- Working with RealPage products or Multifamily industry
- 6 years of proven experience in implementation and/or project management
- Strong communication, presentation, and relational skills, capable of synthesizing complex information to stakeholders of various technical backgrounds
- Capable of simultaneously leading multiple projects over several months
- Strong attention to detail and documentation
- Ability to work independently and as part of a team, including stay connected with various internal and external cross-functional teams
- Self-motivated and comfortable owning onboarding target metrics
- Customer-focused mindset and a commitment to ensuring customer success
Responsibilities
- Implementation Ownership: Lead the implementation experience for our add-on customers.
- Mitigate Risk: Take independent action to identify and mitigate risks throughout the implementation project.
- Understand Customer Needs: Collaborate with customers to understand their business needs, then analyze, decide and build out a project schedule to meet those expectations.
- Maintain Customer Communication: Keep customers informed about the progress of their implementation, answer their questions, and address and resolve any concerns promptly.
- Collect Deliverables: Consult with customers determine, guide and gather necessary documents, data, and other deliverables required for successful onboarding.
- Monitor Progress: Continuously track the progress of projects, analyze and identify potential bottlenecks, and take immediate action to proactively resolve issues to keep projects on schedule.
- Complex Project: Will be responsible for leading implementations projects for our larger, more complex customers.
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
