Onboarding Consultant II - Remote
About The Position
SUMMARY The Onboarding Consultant at RealPage is a critical member of the Consulting team. He/she will be working closely with existing customers to onboard additional assets to their portfolio. As an Onboarding Consultant, he/she will be responsible for coordinating the various efforts needed to successfully deploy the RealPage solution platform. Throughout a project, the Onboarding Consultant is responsible for establishing a deployment schedule, collecting and validating required deliverables, and ensuring we deliver our solutions to meet the customers needs.As a trusted advisor, he/she is a success implementation leader and is tasked with ultimately providing an amazing client onboarding experience.
Requirements
- Experience Managing complex projects and portfolios
- Working with RealPage products or Multifamily industry
- 6 years of proven experience in implementation and/or project management
- Strong communication, presentation, and relational skills, capable of synthesizing complex information to stakeholders of various technical backgrounds
- Capable of simultaneously leading multiple projects over several months
- Strong attention to detail and documentation
- Ability to work independently and as part of a team, including stay connected with various internal and external cross-functional teams
- Self-motivated and comfortable owning onboarding target metrics
- Customer-focused mindset and a commitment to ensuring customer success
Responsibilities
- Implementation Ownership: Lead the implementation experience for our add-on customers.
- Mitigate Risk: Take independent action to identify and mitigate risks throughout the implementation project.
- Understand Customer Needs: Collaborate with customers to understand their business needs, then analyze, decide and build out a project schedule to meet those expectations.
- Maintain Customer Communication: Keep customers informed about the progress of their implementation, answer their questions, and address and resolve any concerns promptly.
- Collect Deliverables: Consult with customers determine, guide and gather necessary documents, data, and other deliverables required for successful onboarding.
- Monitor Progress: Continuously track the progress of projects, analyze and identify potential bottlenecks, and take immediate action to proactively resolve issues to keep projects on schedule.
- Complex Project: Will be responsible for leading implementations projects for our larger, more complex customers.
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
