Onboarding Associate

Actalent•Tempe, AZ

45d•$45,000 - $45,000•Hybrid

About The Position

The Onboarding Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior post-offer screening support as well as on-boarding and off-boarding support.

Requirements

2 + years' experience in a customer service related position
Associates degree or two years of applicable experience in customer service
Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide follow up
Capability of working in a team oriented environment that is fair, open and honest
Thorough knowledge of business policies and human resource practices
Excellent written/oral communication and interpersonal skills
Strong decision making ability
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative, practical solutions
Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks
Natural team player
Confidential and diplomatic
Self-starter/initiator
Critical thinker
Seeks growth and self-improvement
Flexible
Resilient/composed
Self-aware
Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide follow up
Ability to build strong partnerships with all internal customers, both in their own office and from a distance
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks

Nice To Haves

BA/BS degree in Human Resources, Business, and Accounting preferred

Responsibilities

Candidate process and pre-start documents
Provide world class customer service in every interaction to ensure a quality candidate experience Receive and review onboarding trigger (New hire Employee Status Forms and/or other forms)
Effectively leverage technology to manage all pre-employment screening requirements and communicate with local field office Business Support Associate as needed to proceed with talent onboarding process.
Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
Enter and manage background, drug testing and medical screening process for contractors
Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner
Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
Provide pre-employment documents and screen requirements to the consultant for review and signature
Client requirements management
Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
Candidate data and lifecycle management
Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until consultant is cleared to start
Candidate data and lifecycle management
Ensure accurate and timely entry of new hire data, onboarding process updates, and all other required documentation within the onboarding and compliance process
Document all candidate/contractor touchpoints and communicate updates in a timely manner
Compliance and issue resolution
Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness