Onboarding Associate

Actalent Services•Jacksonville, FL

13d•$42,000•Hybrid

About The Position

Actalent Corporate has an immediate opening for an Onboarding Associate at our Jacksonville, FL Corporate office! Schedule: Internal | Permanent Full Time | Monday - Friday | 8:00 AM - 5:00 PM Hybrid | 4 days in-office, 1 day remote Compensation / Benefits: Hourly Rate: $20.19 per hr ($42,000 annually) Bonus Potential: $333 monthly (up to $4,000 annually) Benefits: Medical, Dental, Vision, Prescription, 401(k), PTO (20 days + 6 Holidays), Profit Sharing, etc. The Onboarding Operations Associate ensures that our Consultants receive exceptional support during the post-offer screening process. This role involves coordinating with new hire consultants, clients, program offices, and alternative delivery teams to provide comprehensive onboarding assistance.

Requirements

2+ years in a customer service related position
Associates degree or 2+ years in a customer service related position
Effective Communication: Demonstrates strong written and verbal communication skills, and the ability to interact effectively with diverse stakeholders.
Detail-Oriented: Demonstrates attention to detail and the ability to prioritize while executing tasks and maintaining high organizational skills.
Team Collaboration: Works well in a team-oriented environment that values fairness, openness, and feedback.
Business Acumen: Thorough knowledge of the organization’s dynamics, key issues, and drivers
Decision-Making: Strong decision-making abilities, especially in complex and dynamic situations.
Technological Proficiency: Leverages technology effectively to streamline the onboarding process and enhance efficiency.
Problem-Solving: Tackles complex issues and develops innovative, practical solutions.
Adaptability: Embraces change proactively and adapts to new processes and technologies in a dynamic work environment.

Nice To Haves

Preferred degree in Business, Communications, Psychology or Human Resources

Responsibilities

Consultant Support and Communication Provide strong customer service in all interactions for a great consultant experience
Manage an average of 25+ consultants and provide, at minimum, once daily updates on the onboarding status by noon local office time, including consultant calls and vendor follow-up.
Interact with consultants to follow up on various onboarding requirements, ensuring customer satisfaction and timeliness to focus on speed to market onboarding
Document all consultants' onboarding touchpoints and communicate updates in a timely manner (e.g., emails, phone calls, etc.) via shared onboarding platform (ACT)
New Hire Onboarding Process Management Receive and review onboarding triggers (New Hire Employee Status Forms and/or other forms) for accuracy and initiate onboarding within a 2-hour turnaround time.
Validating new hire ESF accuracy and coaching field colleague partners if rejected
Effectively leverage technology to manage all pre-employment screening requirements and communicate with local field office Business Support Associates, Recruiters, and Sales Teams as needed to proceed with the talent onboarding.
Enter and manage the background and drug screening process for consultants, initiating screening within a 2-hour turnaround time.
Ensure all pre-employment documents and requirements are executed as outlined by the client expectations in the CRG, Agreements, and National Accounts Page
Participate and gain insights from weekly touchpoints with recruiting partners, attending meetings as needed for specialized hiring projects.
Utilize technology and internal tools such as an integrated Appian Automated Candidate Tracker, various background vendors, drug screening vendors, Peoplesoft, Salesforce, Litmos, DocuSign, Microsoft Office (Excel, Outlook, Teams), Connected, Vendor Management Systems and Adobe.
Client and Team Engagement Submit new hire onboarding paperwork to our Client and Human Resources auditors, validating client and federal compliance processed correctly- including screenings, forms, and I9 validation.
Ensure client employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with the Compliance Department.
Engage in client meetings with the field team as needed for nuanced hiring projects and compliance updates.
Ensure accurate and timely entry of new hire data, onboarding process updates, and all other required documentation within the onboarding and compliance process.
Support onboarding issue resolution, including working closely with the field office to communicate required activities needed.
Process weekly compliance audits in adherence to client and federal regulations
Contribute to center culture via DEI, creativity, and feedback rich environment.
Comfortability changing operating rhythm with technology or process enhancements
Execute life cycle consultant experience by collaborating with Business Support, T&E, and case resolution associate colleagues