Onboard Host - Moab (Seasonal Full Time, April to November)

Rocky Mountaineer•Moab, UT

25d•$20

About The Position

Reporting to the Onboard Management Team, the Onboard Host delivers exceptional guest service and life changing experiences through service excellence, upscale meals, personalized storytelling, and one-on-one interactions with guests in the Signature and Premium railcars over a three (3) day rail journey from Denver, CO to Salt Lake City, UT. We are looking for exceptional Hosts to join our Onboard team who can be role models and champions of our values and culture and team members who can deliver service excellence for our guests. This position is deemed Safety Alert since regular access to an active railway area is required. The Onboard Host is part of the Onboard team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Requirements

High School diploma or GED
Fluency in the English language required
Service delivery in a full-service dining environment required
Solid communication and interpersonal skills
Solid public speaking skills and ability to deliver storytelling to 50+ guests
Solid serving and hosting skills
Proficient in Microsoft Suite
Must be over 21 years old
Exceptional physical endurance and emotional resiliency with the ability to work long days
Must be able to lift and carry up to 40 pounds
Able to travel away from home base for up to 6 days at a time
Able to work weekends and holidays. Must be legally allowed to work in the United States through the end of November 2026
Empathetic and compassionate when interacting with guests
Professional and polished presence
Energetic, motivated, hardworking, and committed to delivering excellent guest service
Able to work independently and as part of a team
Professional, accountable work ethic, and self-motivated

Nice To Haves

Current or past certifications in food handling, alcohol service, or first aid, considered an asset
If not in possession of food handling and alcohol certifications, it will be a requirement to obtain once hired.
Proficiency in a second language considered an asset
Experience in food preparation or cooking an asset

Responsibilities

Deliver world class service and life changing experiences for guests
Create an environment where guests feel welcomed, engaged, and valued by anticipating their needs, being attentive, and providing a high-quality guest experience.
Resolve guest-related concerns by listening with empathy and providing timely resolutions.
Prepare and deliver the beverage, meal, and snack services per established standard operating procedures in a positive, polished, and professional manner.
Prepare coaches as required (pillows, blankets, galley set up, cart preparation, and daily inventories).
Provide enthusiastic, consistent, factual, and engaging storytelling to Canyon Spirit (CS) guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment with the Storytelling Manual.
Collaboratively work in a team environment
Maintain a positive attitude with the team to create meaningful moments and achieve extraordinary outcomes.
Adapt, if required, to work in multiple railcars with varying teams over a 6-day rail journey.
Work closely with other hosts to provide seamless services and address any guest issues.
Work with Train Manager and team to coordinate appropriate service timing.
Work with Culinary Host and team to document and communicate food quality, presentation, packaging consistency and variations through food audits and communication with leadership.
Look for improvements in efficiencies within the operation.
Demonstrate strong time management and organizational skills.
Ensure all transactions and cash outs are processed as per Standard Operating Procedures.
Clean and stock railcars, galleys, and washrooms to set standards at the end of each leg of the journey.
Facilitate the training of new team members.
Work with the Guest Services Manager, Train Manager, and Leadership team on reducing waste.
Maintain correct inventory levels and reconcile as required at the end of each journey.
Perform other duties as assigned by the Onboard Leadership team.
Actively engages with the various communication tools used across the company (i.e.: Microsoft Teams, Outlook, Connecteam, and Sharepoint).
High level of awareness for the health and safety of both guests and team members
Adhere to all Canyon Spirit's safety and security standards.
Adhere to Canyon Spirit policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce or prevent exposure to hazards and other health risks.
Uphold sanitary practices and HACCP guidelines for food handling, general cleanliness, maintenance of galleys, and other service areas.
Follow the company's, Colorado's, and Utah's policies when serving alcoholic beverages and food services.

Benefits

Medical, Dental, Vision care, and Life Insurance
Canyon Spirit is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.
Short Term Disability, Long Term Disability, and Accidental Death & Dismemberment insurance
Business travel accident insurance and business travel emergency medical insurance
Vacation time, sick time, and company holiday pay
401(k) plan (employee contributions only)
Friends and family rail tickets and packages discount
Two annual complimentary rail pass (beginning your 2nd season)
Seasonal wage increases
Growth opportunities
Fun and inclusive team environment