OnBase Manager

UnitedHealth Group•Minneapolis, MN

2d•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. The OnBase Manager leads a high-performing technical team while driving the strategic roadmap, ensuring the OnBase platform remains stable, secure, and aligned with UMR’s enterprise goals. This role blends leadership, technical oversight, and stakeholder collaboration to optimize system performance, deliver key initiatives, and support UMR’s mission of powering innovative, consumer focused healthcare solutions. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm in your time zone (or 6:00 AM–3:00 PM shift, if preferred). It may be necessary, given the business need, to work occasional overtime.

Requirements

High School Diploma / GED
Must be 18 years of age or older
5+ years of hands-on development experience with OnBase, including expertise in document indexing, management principles, and workflow automation.
3+ years of experience leading cross-functional teams with 3-5 direct reports including developers, architects, and business analysts, with ability to manage both onshore and offshore resources.
3+ years of experience architecting and presenting complex OnBase solutions to business stakeholders in a clear and actionable manner.
Track record of innovation and continuous improvement, including successful OnBase upgrades and platform enhancements.
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm in your time zone (or 6:00 AM–3:00 PM shift, if preferred). It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

5+ years of experience leading cross-functional teams including developers, architects, and business analysts, with a proven ability to manage both onshore and offshore resources.
5+ years of experience with healthcare, managed care and/or health insurance
Experience in vendor relationship management, including contract negotiation, performance monitoring, and strategic alignment.

Responsibilities

Lead and mentor the OnBase team, including onshore and offshore developers, architects, and analysts.
Define and execute the strategic roadmap for OnBase, aligning with both UMR and enterprise goals.
Foster a culture of innovation, continuous improvement, and accountability.
Provide hands-on support and guidance in OnBase/Hyland modules including Workflow, WorkView, Document Composition, Outlook Integration, Advanced Capture, Intelligent Document Processing, DIP, Unity Forms, Security Group Management, and Report Services.
Oversee OnBase system performance, upgrades, and disaster recovery planning.
Ensure OnBase platform stability, scalability, and security in collaboration with system administrators
Manage daily OnBase operations including document ingestion, indexing, retrieval, and version control.
Monitor and optimize OnBase system performance and user experience.
Metrics & Reporting: Establish KPIs and dashboards to measure platform usage, performance, and impact within OnBase ecosystem.
Maintain vendor relationships and coordinate licensing, renewals, and support contracts.
Drive OnBase product lifecycle management from ideation to deployment.
Make data-driven decisions to prioritize features and enhancements.
Lead agile project management practices and ensure timely delivery of initiatives.
Oversee budget planning, cost management, and resource allocation.
Evaluate ROI and cost-benefit of OnBase platform investments and upgrades.
Collaborate with business leaders, IT, and compliance teams to align OnBase capabilities with organizational needs.
Communicate effectively across all levels, influencing decisions and driving adoption.
Serve as the primary point of contact for OnBase-related initiatives and escalations.

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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