On-Site Service Coordinator

Fleet Repair Solutions•Atlanta, GA

2d•$75,000•Onsite

About The Position

As an On-Site Service Coordinator , you will act as the key liaison between our team, technicians, and customer contacts, ensuring real-time updates and top-tier service. You'll manage service requests, assist with scheduling, and track job progress directly from the field. Working in close proximity to our technicians, your understanding of DOT truck/trailer operations will help you bridge the gap between technical service and customer expectations. Your schedule will be Monday to Friday , working 6 AM to 4 PM .

Requirements

2+ years in a customer service or account coordination role (transportation or fleet repair industry preferred)
Experience or working knowledge of truck/trailer DOT compliance strongly preferred
Ability to work outdoors in various weather conditions
Excellent written and verbal communication skills
Highly organized with strong attention to detail and follow-through
Proficient in service software platforms (Fullbay is a plus)
Team-first mindset with a focus on delivering excellent customer service
Must have the ability to pass a background check and drug screening test.

Nice To Haves

Fullbay experience is a plus

Responsibilities

Serve as the main on-site point of contact for key customer accounts
Work alongside technicians in all weather conditions to track and report service status
Communicate job status updates, schedule changes, and service completion details to the customer
Coordinate with service managers, technicians, and logistics teams to meet tight deadlines
Accurately enter and manage service data using company software (Fullbay experience is a plus)
Assist with billing, reporting, and administrative tasks as needed
Quickly and professionally address any customer concerns

Benefits

Up to $75,000 annually (includes base salary + monthly performance bonuses)
Medical, dental, and vision coverage with $6,000 annual healthcare reimbursement
401(k) with company match
Company-paid life insurance, short- and long-term disability, and AD&D
Paid holidays and PTO
Weekly pay and flexible scheduling
Ongoing paid training and career development
Education reimbursement up to $5,000 for employees and spouses
Employee assistance programs and financial advisory services
A supportive, team-oriented culture with room to grow