On-Site Repair Coordinator
About The Position
SUMMARY: The Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers. JOB DUTIES Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained. Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs. Ensures OEM customer failure analysis response requirements are satisfied. Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff. Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current. Determines warranty status and requests purchase orders from customers when required. Creates or issues sales orders, purchase orders or shippers related to repairs. Processes credit returns and rebills, as well as credit card transactions and collections for credit card orders related to repairs. May conduct some purchasing activities related to repairs and production. Reports metrics to management as required. Performs other duties as assigned.
Requirements
- Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.
- Proficiency with Microsoft Office.
- Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
- Strong written and verbal communication skills.
Nice To Haves
- Experience working in Microsoft Dynamics SL and SharePoint a plus.
Responsibilities
- Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.
- Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs.
- Ensures OEM customer failure analysis response requirements are satisfied.
- Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff.
- Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.
- Determines warranty status and requests purchase orders from customers when required.
- Creates or issues sales orders, purchase orders or shippers related to repairs.
- Processes credit returns and rebills, as well as credit card transactions and collections for credit card orders related to repairs. May conduct some purchasing activities related to repairs and production.
- Reports metrics to management as required.
- Performs other duties as assigned.
Benefits
- Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
